Home Depot Complaint - Home Depot Windows
GERMANTOWN, MARYLAND -- The windows were easy to order and easy to finance 12 month no interest. That is all that was easy. The contractor was a nice guy and seemed to work as hard as he could. I loved his 6 hour days.
The install was supposed to start on a Monday and was sold to me as a one day install. I got a call at 4pm on Friday from the "install team" telling me that it would be a 2 day install. So I had 1 hour on a Friday to let work know I would be off an extra day. No biggie.
So along comes Monday and we find out why the install was extended to two days vs one. Only 1/2 of my windows were in. The 1st floor custom ones were not even in the warehouse. Then the install turned in to three days.
After the install I called the "project manager" left a messege. No response.
Filled out a very poor customer survey. No response.
They were happy to take my $13,000.00 but could not own up to the fact that their customer service was horrible and the 200% extended install time was....