Nintendo Compliment - Excellent Tech Support
MADISONVILLE, KENTUCKY -- This morning at about 10:00 my son and I decided to get in a quick game of Wii Boxing before lunch. He proceeded to kick my butt for about 3 games before we decided to play bowling. Again he proceeded to kick my butt, however, 20 minutes into playing the screen went black, an error message came up and both Wii controllers started vibrating and blinking.
After 2 unsuccessful attempts to fix the problem as per the manual that came with the Wii console, I decided to call up Nintendo thinking that the console was having a bigger issue.
I called the 800 number, pressed 2 buttons and in literally 25 seconds was transferred to a tech support representative. Not only was I shocked at such a minimal hold time, I was more shocked that the person I was speaking with was not outsourced from India. This person was located in California! (I hope you're reading this Microsoft)
I told her what the problem was and said that I tried twice to fix it as per the manual. She was very polite, told me what to turn off the power and unplug it from the wall for 25 minutes. She stayed on the phone with me the entire time!
I was finally able to get the game disc out of the console and found out the reason for my error message, she said a scratched game disc was the culprit. A new game will arrive on Friday along with a box to send out the old one that caused the console to freeze. And none of this is at my expense.
I am very satisfied with this product and the companies customer service, so much so that I will recommend this product to anyone. Nintendo gets an A+ in my book!