Homeclick.com Complaint - Cannot Get Refund From Homeclick.com

Review by Freezing on 2008-02-27
SEAVIEW, WASHINGTON -- We purchased a furnace from Homeclick.com over 2 years ago. The furnace has never worked properly, shutting itself off and blowing out the pilot light for no reason. There are also other problems with it as well. We immediately notified Homeclick.com about the problem the day after it was delivered. As another complainant stated the very nice customer service folks took my information and said someone would get back to me. No one ever did. Since then I have written and called Homeclick about twenty/20 times. I have never gotten an appropriate response from them. It took over two years to get a response at all. Then they told me they would replace the pilot assembly on the furnace. As I had explained in letters and calls to them; other service personnel had looked at the furnace and said they did not know what was wrong with it. This furnace has been in a vacation house that has now sat for 2 years with no heat.

Seems Homeclick does not care, they still refuse to respond and replace the furnace. I would NEVER buy anything from them again and recommend no one else does either.

Thank you,

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