Credit Alliance Group Complaint - Terrible Results And Customer Service
DALLAS, TEXAS -- Due to financial burdens, I contacted Credit Alliance Group in April of 2006. After several conversations and a positive contract presentation I began working with CAG in July. Before contacting them, my credit was immaculate, but pending troubles were surfacing. CAG instructed me to stop making payments and after three months, companies would charge off the accounts and CAG would send a letter of engagement stating they were representing me for account settlement. Due to a lack of contact, two companies initiated lawsuits starting in March. But I continued paying my fees for service, hoping my contract would be honored. Since March I have experienced wage garnishments, bank levies and court appearances. None of my accounts were settled for the proposed 40-50% of original amount owed. When actually, this entire process cost me money and resulted in severely tarnished credit, in addition to unbearable stress and embarrassment. To make matters worse, I spent countless hours fielding correspondence with my creditors since CAG did not represent me as contracted.
I have been in contact with Credit Alliance Group multiple times to reach a mutual contract agreement, but managers are unwillingly to work with me and will not return correspondence.
I would love to share with you a warm, fuzzy testimonial of satisfaction CAG has plastered on their website. But this has been a nightmare and should be heeded as a warning. I have never experienced such poor product/service quality and customer service in my life.
Please do not make the same mistake as me.