Bresnan Complaint - Bresnan doesn't give a hoot

Review by R2001 on 2008-02-27
We came home from work one day to find a Bresnan truck parked in front of our mailbox (that explains why our mail wasn't delivered that day) and a crew in the backyard (only one of whom spoke English) digging up our backyard. We complained to the foreman, but he said he was just a subcontractor for Bresnan. They came back the next day and filled the holes back in, but we had many large sections of dirt with no grass, and the grass surrounding those holes died. Good thing I didn't have a backyard party or BBQ planned for that evening! We were never given a heads up. This wasn't a service call; they also dug up our neighbors' yards, too, and they had not received notice either.

On top of that, we have an invisible dog fence, and they had chopped through it in two places and then dumped dirt back on top of the breaks. We tried to complain to Bresnan, but we could never get a live person on the phone, and no one returned any of our voicemails. Needless to say, we dumped Bresnan for another DSL and TV provider.

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