West Coast Tire Complaint - Didn't take full responsibility
LOS ANGELES, CALIFORNIA -- A few months ago, I took my Jeep Cherokee in for some radiator work. They called to give me the bad news.... needed a new radiator.
After about a week or so, I call them up and they confess that they had lost my keys. I only had ONE set because I had lost the other a few months prior.
Nonetheless, they had my Jeep on their lot, radiator replaced but no way to start it. So, my customer service guy overseeing my repair says, "We'll pay for the locksmith to put a new ignition into the steering wheel with a new key." He also say, "Since it's our fault, the company will cover MOST of the costs and I would have to pay a portion."..... ummmm, OK. Who lost my keys?
I agreed to the deal for one reason, they have my vehicle and it was hostage and I just wanted it back.
I pondered fighting for them to cover the whole cost (around $280) but I preferred to have my vehicle back in my possession first.
Well, got my vehicle back -- new key and ignition, but weeks later realized that if you change the key for the ignition then you also need to change the lock for the trunk. They didn't do that!
So, my recourse... could have been Better Business Bureau. But I chose this forum. Don't go there. They will not accept full responsibility for their mistakes.