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West Coast Tire Complaint - Didn't take full responsibility

Review by robcoop90034 on 2008-02-27
LOS ANGELES, CALIFORNIA -- A few months ago, I took my Jeep Cherokee in for some radiator work. They called to give me the bad news.... needed a new radiator.

After about a week or so, I call them up and they confess that they had lost my keys. I only had ONE set because I had lost the other a few months prior.

Nonetheless, they had my Jeep on their lot, radiator replaced but no way to start it. So, my customer service guy overseeing my repair says, "We'll pay for the locksmith to put a new ignition into the steering wheel with a new key." He also say, "Since it's our fault, the company will cover MOST of the costs and I would have to pay a portion."..... ummmm, OK. Who lost my keys?

I agreed to the deal for one reason, they have my vehicle and it was hostage and I just wanted it back.

I pondered fighting for them to cover the whole cost (around $280) but I preferred to have my vehicle back in my possession first.

Well, got my vehicle back -- new key and ignition, but weeks later realized that if you change the key for the ignition then you also need to change the lock for the trunk. They didn't do that!

So, my recourse... could have been Better Business Bureau. But I chose this forum. Don't go there. They will not accept full responsibility for their mistakes.
Comments:4 Replies - Latest reply on 2008-02-28
Posted by Anonymous on 2008-02-28:
Why didn't they go to a dealer to get a new key made? Seems to be the simplest solution instead of changing out the locks.
Posted by chris513 on 2008-02-28:
Sounds shady...you should have fought it more. i would go to the BBB...
Posted by madconsumer on 2008-02-28:
no way should you have been responsible for their mistake. under law, they are suspose to hold your vehicle safe nad free from damages.

if they cannot drive the vehicle to the dealer, no way could extra keys be made.
Posted by sunshine619 on 2008-02-28:
A jeep dealer should have been able to cut a key from your vin #. People lose their keys all the time and we require them to show proof of ownership of the vehicle and our parts dept can cut the key without the vehicle being here. In newer vehicles however, some keys are electronic and need to be programed, in which case the customer tows the vehicle in but we can still use the cut key to at least get into the car so they can do the programming which will start the ignition.

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