Quest Diagnostics Informative - Quest Diagnostics: Patient Treatment - Deplorable
Patient visited Hamden, Ct. location for a pregnancy test. She politely asked a procedural question which was witnessed by another patient sitting next to her. She was treated with impatience especially by one staff member who addressed her question in a highly rude tone. The patient did not turn her cheek to this poor treatment and asked that she please address patients in the future in a "softer" manner. The patient was then confronted verbally by the staff member. The staff member left the lobby area, slamming doors and blurting expletives ready to walk-off the job as seen and heard by her Managing Director. The patient did not think someone with such an aggressive demeanor should work within a health care environment and thus, calmly mentioned it to the angry staff member. The staff member physically accosted the patient (it took three staff members to restrain her physically, the assailing staff member).
Now it is the patients fault for expressing an opinion validating the violent behavior received from the staff member.
Patient left sobbing with a 3 inch scratch mark down the side of her arm from assailant.
Deplorable atmosphere for patients. Cold, uninviting and even dangerous.
The staff members are visibly (in this office) insecure and unhappy.
Patients should not have to turn their cheek to offensive treatment. Precisely what this patient has been asked to do.