US Airways Complaint - Extortion
FORT MYERS, FLORIDA -- I booked two tickets from Boston Logan to Fort Myers, FL through Travelocity. It was a multi-airline purchase. The flight down was Airtran and the return was a United flight serviced by US Air. (I think this means that United sold the ticket to a US Air flight.) The ticket my father and I were supposed to use were printed on Airtran ticket stubs because of the multi-airline transaction.
The tickets were shipped to my father. Because he was in the middle of a move, he forgot that he was mailed tickets and I did not know that paper tickets were required. (I fly quite often and it has been many years since I needed a paper ticket).
When we arrived in boston, Airtran did not require our paper tickets (and didn't mention anything about them) so I was not aware that we had any to begin with and not aware that I would need them.
When we arrived to fly out of Fort Myers the next week, the agent at US Air would not give us boarding passes. She saw our names on the log but because we didn't have the paper ticket she wouldn't honor it. She even had the nerve to say to us, "No Ticki, No Laundry!" In order to get home that evening, we were forced to buy two brand new tickets from US Air. In addition, one of our connections only had first class available. We have tried to contact Travelocity, Airtran, and US Air to assist us with this problem. Everyone seems to point their fingers at Airtran because it is a "lost ticket" issue. however, it felt more like a form of extortion in being forced to purchase new tickets that night even though they were aware that we had honestly paid for the flight already.
We originally spent about $850 for two round trip tickets. Due to the last minute purchase and the inclusion of first class tickets, it cost about $1600 in addition for us to return to Boston on time.
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