Bally Total Fitness Complaint - Lied About Membership Cancellation
NEW JERSEY -- Bally's is a HUGE scam. I understand those saying that it is the customer's responsibility to read the contract. True. But why are you ignoring the fact that it is also the company's responsibility to represent their policies honestly? I went into Bally's, because of the "free" 1-month trial membership which they were offering.
I asked the sales rep OVER AND OVER again if I really had no obligation to the gym after one month. He said yes. As long as I cancelled before the 30 days were up, then I owed them nothing. He then put the contract in front of me and said he just needed me to sign this form.
I signed it, because it did not even occur to me that he would outright lie to me about the contract... After all, how on earth would a business continue to legally operate when its employees were purposely lying to customers? Alas, that is what was happening. I called 20 days later to cancel my membership, and was told that it would not be possible, unless I paid the $1800 upfront for the 3-year contract.
BS. So this is what I did. I read the whole contract and saw that right above where I had signed were the details of the "Promise Program." Basically, it states that as long as you schedule and go to the introductory personal training session, as well as go to the gym 16 more times (for a total of 17 visits. and you're only allowed to swipe your card once a day) within 60 days of signing the contract, then you have 10 days after your last visit to write to their headquarters and cancel your membership.
I had already gone to the gym 10 times. I was so disgusted with the deceitful, unethical practices that I did not want to even workout there anymore. So, for the next 7 days, I walked in, had my card swiped, and walked right back out. I also ran into the sales rep who lied to me and confronted him calmly about it. He had the decency to blush. I guess they are not used to people confronting them about their blatant lies. After I completed the 17 swipes, I wrote the letter, and my membership was cancelled within 2 weeks. Hope this works for some of you!