AT&T Wireless Complaint - Counterintuitive And Somewhat Deceptive Billing Structure
I recently switched from AT&T's GoPhone Pay As You Go to AT&T's GoPhone Pick Your Plan in order to use the additional 500 nights and weekend minutes. These turned out to be essentially worthless.
Under both my original Pay As You Go plan and my new Pick Your Plan plan, 'Mobile to Mobile' (calls to other AT&T Wireless customers) are not deducted from my pool of credit. This was my main draw to AT&T, as I tend to call one number quite often, which happens to be an AT&T Wireless customer. What is not immediately apparent is that the Nights and Weekends pool of minutes for the Pick Your Plan plan is depleted by otherwise free Mobile to Mobile calls during this time period.
So, essentially, and contrary to logical sense, Mobile to Mobile calls are free if made during the day or during the week, but are charged during Nights and Weekends (which is basically the exact opposite of any other billing method). This can only be found out by carefully scrutinizing the Terms and Conditions page (or by keeping a careful eye on minutes usage, which is how I found out). The absurdity of this is it encourages calling non-AT&T customers initially during the Nights and Weekends period before calling AT&T customers. So not only is this policy an attempt to deceive customers into being charged for otherwise free calls, it's not even good business sense in that it undermines some of the incentive to get your friends to switch to an AT&T plan. Essentially, AT&T Wireless making a bet. If customers do not find out about this and just continue to burn minutes for otherwise free calls, it saves them some money.
However, if more customers find out about this, it undermines their marketing strategy. AT&T should change this policy not only to make their customers happier, but in the interest of sound business sense.