Vonage Complaint - Financial Rip-off - Charged For Never Having The Service
NOW -- I ordered Vonage in Nov. 2005,via electronic payment (my bad). They did not get the equipment to me for two weeks, by which time I had made other arrangements. I sent back the equipment unopened and called them. They sent subsequent letters requesting payment, and three times I called them to explain the return and cancellation, assured that it was resolved. A few months later, they began to make electronic withdrawals, and I again tried to get them to stop, but each time was told that it was all taken care of. Until Oct. 2007, someone else was handling my financial affairs, and did not realize that Vonage was not a legitimate creditor, so Vonage continued to make illegal electronic withdrawals.
Since Nov. 2007, I have made at least five phone calls to Vonage, and had nothing but problems, i.e.: "we can't find your account", "what was your email address at that time?", etc., and each person told me that the problem was solved and the $$$$ would be refunded in the amount of $621.43, and another time, $750.something. I was given confirmation numbers to assure me, but when I referred to those in the next few calls, the reps couldn't access my account or tell me anything regarding the confirmation.
On Feb 21, I was told by "Phillip" (after 40 mins. on the phone, and him speaking with his supervisor several times)that I would have the refund in my account by the following Mon., Feb.25th. When the money wasn't here (big surprise!!) I contacted them on Tues., Feb. 26th, and "Dan" could not find my account (again). He and I had a conference call with my bank rep who confirmed my info and that Vonage had indeed been making electronic withdrawals. Dan promised to get back later in the day because he still could not locate my account, even with the help of his supervisor. This call was longer than 45 minutes, and resulted in no call later, naturally.
Soooo....on Weds. I AGAIN called and this time the rep took over 20 minutes (couldn't find my account), and then when I asked to speak to the supervisor, she "found" my account (and former email address which NO ONE ELSE could) and said that another department had denied my refund. She had no contact number, name, or any info for me other than the national billing address and said I'd have to write snail mail to them for an explanation.
Whew!!!! What CHEATS!!!! Several of the withdrawals put my account into the negative for which I've had to pay overdraft charges. And, what the heck good is their "confirmation number" when the reps can't access or find it?????
I'm with some of you who think that this is class actionable. They should not be allowed to practice fraud without consequences.
Jellen in Oregon