Dick Poe Jeep Complaint - Terrible Service At Dick Poe Jeep

Review by Acorral on 2008-02-28
EL PASO, TEXAS -- While in El Paso visiting for the holidays, I wanted to take my Wrangler in for much needed service. I took it in with the main issue being my transmission. I dropped it off and was later called with the diagnosis. I gave the go ahead to order parts and continue repairs. I was later called an was told that it was going to covered under the warranty. I was ecstatic. Subsequent phone calls would prove otherwise. "Fine, let's do the service anyway," I told them. Close to a week later the parts had never been ordered and they had yet to pull the transmission down to make an accurate diagnosis.

I did not have the time to wait for them to get their act together because I had to drive back to San Antonio. I was still charged $160 for them to take down and then put the transmission back even after I was told by the service manager Russel Geiger, that they would discount the labor putting it back. Not the case. What a waste of time and money.

Comments:3 Replies - Latest reply on 2008-02-29
Posted by Anonymous on 2008-02-28:
Posted by Anonymous on 2008-02-28:
They say its all in the name?
Posted by Aerocave on 2008-02-29:
They told you it was warranty--and then called you and told you otherwise? There has to be more to the story.

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