Civic Center Pharmacy Complaint - Service

Review by tia m on 2008-02-28
RICHMOND, CALIFORNIA -- In February 2007 I went with a friend to get her grandmother's prescriptions. While waiting, an older man asked the girl in the front what he can take for allergies, she said take Benadryl 4 times a day. I said to myself, she got to be kidding. I looked at her name tag and it says pharmacy clerk. My jaw just dropped when I also heard her advising a mother to give Motrin 4 times a day to her child who had a fever. All this advise without asking any questions like age, health conditions or drug allergies. She was speaking in Spanish and presenting herself like a pharmacist.

My friend got her grandmom's prescription and the "clerk" read the label to her and even wrote what it was for in Spanish on the label without asking the pharmacist in the back. Is she like over-riding the final review of the finished product by the pharmacist? That is alteration?

I also used to worked at a pharmacy a while back at a hispanic dominating city before I became a doctors office manager. I was merely used as a cashier and a translator.I know we cannot advise or talk to the patients about their medications. Only the pharmacist can do that.

A year later I came back to check out some medical items and I still saw her doing the same thing.

Why does the head pharmacist allow this? Or maybe they don't have any knowledge of her doings since she speaks in a different language. Maybe it's time to review or update the duties one can or can't do that is allowed by the law.

If you have been advised by a clerk or witnessed one like this, report it to the committee of pharmacies or the head pharmacist.

Experience doesn't give her the right or privilege to advise. It is your patient's health or life that's at stake here. This is just a lawsuit waiting to happen.

Check out the pharmacy down the street. You will always get answers from a pharmacist. Even the girl in the back who has been there for so long always ask a pharmacist to answer a question. (Which is the right thing to do!)
Comments:1 Replies - Latest reply on 2008-02-29
Posted by Principissa on 2008-02-29:
That's extremely dangerous. She is giving out medical advice without a license. Especially for a child. It is dangerous and someone could get seriously injured because of this. If there is any question at all about the dosing instructions or the language they are written in they need to consult with the pharmacist. I would speak with the head pharmacist or even the store manager right away. And if you get no results report this to your State Board of Pharmacy.

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