RMS Queen Mary Hotel and Landmark Complaint - Queen Mary Visit - Disasterous!
LONG BEACH, CALIFORNIA -- I recently had the chance to stay on the Queen Mary for the weekend. Accommodations ran about 240 a night for a 2 queen size bed room.
Upon arriving, I was informed I was given two twin bed room instead of the 2 queen size beds I had confirmed and paid for. I refused the twin beds and told them to figure something out. This room was going to sleep four people.
The carpet of the room we got was spotted, stained and filthy. The room overall was dingy. The furniture was cheap particle board and looks like it's been there since 1960 as were the light fixtures. I don't mind this for a 2 star 50 buck a night room but for 250?!?!?!?!?
The restaurant service at the Cafe was awful. It didn't matter if we were there for breakfast, lunch or dinner. They kept forgetting our drinks, we had to ask for condiments several times over, our meals were brought before our beverages arrived. I was not amused.
The overall shape of the ship has incredibly declined since my last visit four years ago. They are having weddings and events in this place left and right - dragging money out of it in any direction it can - yet none of this money is going into any upkeep beyond slathering on an additional layer of paint.
Overall my experience was quite sub standard. It is sad to see the beautiful ship decaying from what it once was. I don't think I've ever seen it in THIS bad of shape. I wish someone would get in there and beat the lease holders.