Autowest Honda Fremont Complaint - Dishonest Practices - Sales

Review by Informed Customer on 2008-02-29
FREMONT, CALIFORNIA -- I contacted the Internet Sales Department at Autowest Honda in Fremont. After many emails and phone calls going back and forth, they guaranteed IN WRITING via email, an out the door price of $17,800 for a 2008 Honda Civic Automatic LX Sedan. When we got there to purchase the vehicle with the emails in hand, they refused to give us the car for that price. The two dealers we corresponded with are brothers and one acted like he didn't know the other had made the offer. So we called the other brother and he told us the offer was still good and that he would inform his brother at the dealership to honor it. The brother at the dealership refused to honor the price even though his brother confirmed it and it was IN WRITING. Finally, after making us wait for over 20 minutes on our own for no apparent reason, the dealer came back to us and told us that his "manager" told us to go to another dealership.

We did just that and bought our Honda from another dealership who honored Fremont's price. On top of all of that, they were incredibly rude to us at the dealership. These guys are so dishonest, it's unbelievable.
Comments:2 Replies - Latest reply on 2008-03-02
Posted by Aerocave on 2008-02-29:
No wonder they wouldn't honor the price...not sure what your tax rate is in CA, but that price is well under invoice. Some dealers will low ball the price to "get you in the door" and then "things change" when you show up. Or maybe they quoted you a 5 speed instead of automatic...whatever the case you did the right thing.
Posted by sandlizzard on 2008-03-02:
" Bait and switch" is one of the oldest tricks of dishonest car dealerships. Congrats on gettitng it for the quoted price.

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