Circuit City & Assurant Solution Complaint - Circuit City Advantage Protection Plan-Assurant
ORANGE BLOSSOMTRL., FLORIDA -- I purchased a Hp Laptop at the Sarasota Circuit City store in Oct of 2006. I also purchased the laptop accidental protection program at $400. The sale man told me if anything happened to this laptop, they will give me a new one with similar specification or cash. He even said if I want to change a new laptop, just crash this one.
The laptop I got had small crack on the screen, but I have too much work relay on the laptop that I don’t want to send to the technician for couple weeks. And then the laptop battery starting to have problem, it can only lasts for 30 minutes with full battery. I went to Circuit City firedog department, and they said going to order a new battery for me. The second battery is no better, but I decided to save the hassles---use my laptop with the power core connected.
After couple months, the sound system will shut off itself. Sometimes I worked out my laptop to get a cup of water, when I came back, it has no sound at all. However, it not extremely bothers me until the laptop repeatedly shut itself off after a short time of being on. So I went to the Circuit City again and told them all the problems. They called me after a week, I missed the call, so I just stop by the CiruitCity. They told the laptop was just shipped out this morning from the CiruitCity. I was furiously that why took so long to shipped. So I called the department, all they told me is “ this is not supposed take so long, the ship box should arrived 1or 2 business day. I guess I know how the Circuit City Works.
When I got my laptop back, was already 2 weeks after. I was happy when the firedog staff told me the screen was replaced and they replaced the hard drive, but I was so mad that I opened my laptop, the crack was still there. Obviously, they didn’t fix my laptop. I walked back and asked the staff what’s going on. He said that he just read off from the paper, and then I showed him the crack, he simply said: “they lied!”
What I supposed to do? Insurance doesn’t covered lie.
I was so mad but I definitely don’t want those technician liars to work on my laptop again, besides I have a lot of work to catch on due to the laptop fix.
I went home to double check the window is work. Unfortunately, the laptop has no sound at all, and the window not working properly. I called the CiruitCity again, and they told me to call Assurant. I called and told them everything, and they want to sell me the window start copy?! Can you believe that??? They don’t want to fix my laptop, and they want to make more money!!! What I paid for the accidental plan? I don’t understand anymore.
I can’t explain how mad I was, but I definitely won’t pay a penny to them. I decide do it myself. Because If I send my laptop to them, will be the same result, nothing is fixed and wasting my precious time. I re-installed the Windows, have my IT friend to look at for me. Then the laptop give me peace for couple months until recently (Jan.2008) start to automatically shut off again.
It really gives a lot of headache.
My nieces came to my place to visit me, accidentally spill some water on the laptop. I was sad but happy, because that means I can finally get a new one! As I heard, water damage is hard to recover.
So I returned the laptop, and it took them 3 weeks to decide to give me a new one---New Refurbished laptop and only has 90 days warranty or I can choose $679 CiruitCity gift card.
I was speechless……the laptop I bought was $850 after discount, and I also spent $400 for the plan. Now, I got refurbished laptop??? Or $679 (can’t buy anything decent or even the same one)
I asked the Assurant staff if that possible get a laptop that is not Refurbished. The warranty company told me they were NOT part of Circuit City and that their name is Assurant Solutions. They only have few option which is Refurbished. I feel my blood is rushing to my head, I want to real this, and hopefully no body will get into the same trap again.
I swear I will never purchase from Circuit City again. $400 wasted, much dishonesty from Circuit City and their employees. I wish I had known before purchasing from Circuit City. And certainly I would never purchase a HP again.
This has been too much and such a waste of time and money.