Post Cereals Complaint - Hardened Large "Sugar" Pieces In Cereal
SALT LAKE CITY, UTAH -- I had recently found, ( after chewing, putting it in my mouth ) a large piece of rock hard sugar in a box of; POST FROSTED SHREDDED WHEAT it caused a tooth of mine that I was in the process of having work done on to crack, at first I thought I had bit into a rock, after spitting it out, and examining it, I could see that it was a large, hardened piece of sugar, ( or so it at least appeared to be ), the damage it did to my tooth caused me to go to the dentist and eventually have my tooth removed. I contacted the company, they sent a courier to pick it up and have it analyzed. A few weeks later after hearing nothing back, I called them , they admitted that yes, it was a large piece of sugar, and that the proper steps where going to be taken to insure it wouldn't happen again. In the meantime, I sent the bill and dentist x-rays and assessments for my tooth to the company. I waited, and heard nothing, I finally called after them 2 months, whereas they said " If I would have had the beforehand work on my tooth completed before the incident had happened, then the damage caused by the sugar piece may not have occurred " and even though they admitted responsibility, not only to me on the telephone, but also in writing, refused to pay the dental bill that I had submitted, and instead offered to pay a very minimal small fraction of it.
I have since then tried to find some way where I could make this known, to make them see how terribly wrong, and irresponsible it was of them. I hope that someone can possibly help.