Cheap Caribbean Informative - Beware Of CheapCaribbean
FLORIDA -- We purchased our third trip in less than 18 months from Cheapcaribbean and returned from it on 11/14/07. This was the first time we purchased a side trip when we made our initial order. A trip to the mountains for $83.40. CheapCaribbeans rep scheduled the trip for us at the resort. The bus never showed to pick us up, so we went to the Rep.and he stated the weather was bad so the trip was canceled and to call when we got back for a refund. We called on 11/16/07 and was told it would take 8 to 12 weeks to get the refund. That was OK until 12 weeks went by. After several more calls and emails we were told the CheapCaribbean Rep said we went shopping that day and there would be no refund. Shortly after hearing this, we emailed Caribbean Jim stating we were going to put our experience on the travel blog.
We got a call from Cheapcaribbean and we again explained, that the bus didn't show and that we never go shopping. On January 29, 2008 we received the below email which clearly states Cheapcaribbean is refunding the $84.00. It's now MARCH 1, 2008 and STILL NO REFUND. Oh another thing they stated they don't give refunds so BEWARE, if you purchase a trip and your not picked up you don't get the trip and they keep your money. Great trick! This much hassle over 84 bucks, imagine if you had to cancel due to sickness, what a job it would be trying to collect on the insurance.
Dear Martin and Sharon,
First and foremost my very deepest apologize to you both. I am so sorry for the inconvenience, the delay and the misrepresentation by our representative in Cancun. Thank you both for speaking to me last night as I feel that emails sometimes lose the personal touch when expressing feelings and resolution. I sympathize with your situation, and to ensure you of our good faith in this matter and as a customer service gesture I am refunding to you in the amount of $84.00. I also would like you to keep the $100 Sun Dollar offer to use towards future vacation with Cheapcaribbean.com. Once again I reiterate our sincere apologies for any difficulties you may have encountered. We thank you for sending us your valuable comments, we are always happy to receive feedback from our customers, good or bad, and hope you will give us the opportunity to serve you again in the near future. Our aim is always to provide the best service at the best price, and we hope that you will give us another opportunity to prove this.
Thank you again for choosing CheapCaribbean.com!
Assuring you of our best intentions at all times, we remain
Caribbean Jim's Customer Support Director
COMM Group, Inc