Applebee's Complaint - Bad Service - Service
AUBURN, WASHINGTON -- My friends and I went to the Applebee's in auburn expecting to have the same great service we've always received at the Lynnwood restaurant. It was a really big disappointment to see the bad service we had that night. The girl at the entrance was really nice and doing a great job but once we got our table everything just went down the hill. Our waitress didn't seem to have the patience enough to hear our food order and explain some items from the menu, when we asked for spicy sauce for our buffalo wings she said in a very rude tone that they didn't have any that they were out, we understand restaurants can run out of things since I'm a manager of one I know how that works but the attitude of this employee was only showing the poor customer service they had at that store.
Later on she brought us our appetizers and from then on it took 35 minutes to get our food, people that were seated way after us had their food already at their table. After realizing that it has been 35 minutes of wait a guy with a blue button shirt passed by I assumed he was the manager so I asked him how long does the food usually take I told him that we had been waiting for a long while he gave me a look and said well let me check, he came back a minute later with our food saying oh it just came out, the food didn't taste any good and it even seemed to be reheated. We always eat at the Lynnwood store and never ever had a problem like this, the girl that brought our desserts was a really nice waitress that we wished we could've had her instead.
By the way when the table right to us order buffalo wings the waitress asked if they wanted spicy or regular sauce!!!! I thought they were out of it, or was it just cause we were Latin people that they treated us like that and the other table were all white? I wouldn't like to think so. Overall food bad waitress horrible and manager not helpful at all!