Got Game Entertainment, LLC Complaint - Suspected Fraud; No Customer Service telephone number
WESTON, CONNECTICUT -- On November 2, 2007, I purchased "The Curse of Barrow Hill" from Target that was made by "Got Game Entertainment, LLC." This program did not work on my computer, even after disabling my antivirus and reinstallation. I thought that the disks might have a defect, so I decided to return the game to Target with the receipt. I used to work there, so I completely understand and respect their return policy, and I only wanted to exchange it for the same item. After successful exchange, I tried to install the second game on my computer. I had the exact same problems with this game as the first.
I read in the manual that I got with the game, that if you are not satisfied with the game, to return it to Got Game Entertainment with the original contents, receipt and an explanation. I did all these things and sent the package to:
Got Game Entertainment, LLC
PO Box 1251
Weston, CT 06883
Here is the exact letter I wrote them:
"On November 2, 2007, I purchased a copy of the PC video game "Barrow Hill" at Target, located in FL (specific details omitted for privacy). When I returned home, I tried to install the program on my hard drive. The auto-run did not start, so I selected "install" from the "My Computer" menu. The disk began to spin, but no install menu popped up on the screen. After making sure that I had the recommended specifications for my PC and turning off my antivirus program with no avail, I returned the item to Target for a same-item exchange believing that the problem was specific to the disks, not the program. That was not the case. The second item had the same problems. I returned to Target again to get a customer service number, not expecting a refund, since the game was open, but they did not have a phone number for GGE, LLC. I am therefore returning the item by USPS shipping to Got Game Entertainment for full refund of the purchase price."
I included delivery confirmation, but not insurance (unfortunately). About a week later, I checked the USPS website and entered the Delivery Confirmation number and found that the game had been received on 11/8/2007. I read in the manual that processing might take 2-3 months and that I would receive a check in the mail. It is now March 1st, 2008, and I have not heard from them or received a check. I went to their website, but they have no customer service support in place. They also have no phone number, which seems very fishy to me. I am taking appropriate actions to report them to the BBB and also for fraud. If you guys have any ideas, please let me know.