LG Complaint - Extremely disappointed
IOWA CITY, IOWA -- On Wednesday, Feb 27, I spent $1,844.00 on a brand new LG washer and dryer. We live in a small home, so I wanted it side vented. Delivery was set for Sat. Mar. 1. On Friday the store called me to tell me the men who delivered would not be able to side vent my dryer because you need a special part. First, they do not have the part, and second, their men are not licensed to install this part. Why didn't the store tell me this when I ordered it? I would have to go for probably a week with no dryer until they could get this piece installed. So, they were going to back vent it. Now it sticks out so far, it blocks my back door. Hopefully it will take it back far enough with the side vent to unblock my door.
Now for the washer. I had always heard about how front load washers spun clothes so dry that the dryer was done when the washer was done with the next load. Well it should. It takes an hour to do a load in the washer. Then the installers must have turned the hoses around. All I have is hot water. He will change these around when the part for the dryer comes. Hopefully next Saturday. I hate washing my clothes in hot water.
I was so excited waiting for the washer and dryer. I was looking forward to doing laundry. Now I am so disappointed and depressed, and ANGRY I want the store to come and take them back and get a top loader. It used to take me 4-5 hours to do laundry for the two of us. I thought it would take two hours last night, so I started laundry at 5:15. I had done washed two loads, cottons, and towels, and a load of "normal" clothes. Each cycle took 545-56 minutes. I quit after the second load because it realized it would take me until midnightto finish.
They are supposed to be cheaper to run, but not time efficient. If I do my normal 5 loads of laundry each week, it will now take me closer to 6 hours. 5 loads at an hour each, plus the 45 minutes to dry the last washed load. Talk about a bubble buster. I won't buy another washer again until I know how long the cycles are. I E Mailed Whirlpool last night to ask about the Cabrio. We'll see if they respond.