Circuit City Complaint - Price switch from same day email
GARRISON, NEW YORK -- I went online Saturday and tried to purchase a sony laptop that was on sale for $749.99. No matter how I tried to check out even though the item showed available for pick up in the store I was not able to get thru the check out process. After trying to call and being stuck in the "automated loop" I finally gave up.
Lo and behold in my email on Sunday afternoon comes an email from Circuit City that I had left something in my cart that they were holding for me and there was the laptop with the $749.99 price and a link to buy it now! I thought great, it's in stock, I'll click thru and buy it and be done. NOT!!! I clicked thru and the price was now $849.99. A $100 jump. I rechecked the email date and it was from Sunday, March 2 the very same day I clicked on the link.
Thinking there had to be an error, I once again called customer service and this time talked to a representative and told them that I got the email today but the price was different on the site. She told me she couldn't help me and routed me to another representative who told me she couldn't help me. When I told her this was deceptive advertising all she said was that my call was being recorded. I told her good because this is against the law....you sent me the email, I didn't ask for the email and I expect the right price, not to mention all the minutes I just burned up on my cell getting shuttled around. She just said sorry and transferred me.
The best part, I got transferred back to the loop and got to retell my story. She told me there's nothing they could do. My response is that there is something they could do...give me the price you emailed me with and now give me a discount for all the aggravation and time that you've wasted. Needless to say, Circuit city will be the last place I'll shop for anything. Dishonest advertising is NOT a joke, it's against the law and I will be sending a letter to the attorney general. Maybe some people will be talked into spending more the next day but I truly think this is an outrageous marketing ploy and I for one think who ever is in charge of this division should get an email for one price for something he wants and then be told NO WAY, you have to pay full price. There's definitely something wrong with this marketing ploy.
Here's a copy of the email. All that's missing is the buy it now buttons to click.
Having trouble deciding? We can help.
Circuit City to you - 5 hrs ago
More Details From: Circuit City
Remember to add email@example.com to your address book to ensure our emails reach your inbox.
Take another look
Thanks for visiting circuitcity.com. Looks like you’ve found a few things you’re interested in, so we saved them in your cart.
Not sure which product is best for you? Ask the experts in our lively discussion forums and get buying advice from ConsumerReports.org . Or give us a call at 1-800-843-2489.
Enjoy free shipping on orders of $24 or more. Or you can pick up your gifts in the store just 24 minutes after placing an order.
Sony VAIO VGN-NR260E/S 15.4" Widescreen Laptop - Granite Silver
****I was on their site Mar 1. This was sent on Mar 2.