Pampered Chef Informative - Defective Pampered Chef products
REDDING, CALIFORNIA -- I purchased a Pampered Chef stoneware baker three years ago. The first time lifted it out of the cupboard, it broke in two in my hands. If I hadn't held on to both pieces, the knife-sharp edges could have severely injured my bare foot. I have tried for three years to get a replacement or a refund from several Pampered Chef representatives, but because the original rep quit and the item is no longer made, I have received nothing to date.
Around the same time, I purchased a Food Chopper. The chopper blade became dull and unusable after only a few uses. I was told later that I should have purchased a special chopping board from Pampered Chef. I have yet to receive a refund or replacement. A representative says she is still waiting after three months for Pampered Chef to respond to her inquiries regarding both of the aforementioned items.
Then in November 2007, I purchased a Rice Cooker Plus. While cooking brown rice in the microwave according to Pampered Chef instructions, the cooker suddenly melted and released noxious gases. I could barely breath and had to open all the windows in the middle of winter to get the fumes out. If I hadn't been standing in the kitchen, my home could have caught on fire. As it is, my expensive microwave oven is ruined.
Finally, the first time I used the Mix 'N Masher to mash potatoes it broke.
I have been cooking for 40 years and have never had similar problems with other cookware. I have heard that other customers have had similar problems with the same defective and even dangerous Pampered Chef products. The fact that I could not find a way to communicate with Pampered Chef directly and my representative has apparently tried for more than three months to no avail, indicates to me that the company is not concerned about the health, safety, or satisfaction of its customers.
I would like to be contacted by someone who could help me get my money back for these items.