Villa Venezia Italian Restaurant Complaint - Poor customer service, seating arrangements
Resolution Update on 03/21/2008:
The mgr contacted my e-mail. He stated he did mail me a response shortly after recieving my letter with a coupone for 2 free dinners. I never recieved. Mail lost? He was appolgetic for the incident and still offered to come in on him. I could have taken action that night, might have avoided this. All is good now. I recommend this restaurant, still a great place. And they respond well to customers.
GRASS VALLEY, CALIFORNIA -- Visiting Villa Venezia on 12/24/07 Christmas eve with family. Made reservation about 30 days adv. Arrived 15min early. Host seated us outside on an outdoor patio. City is at about 2400 ft elev in Dec! Patio was covered and had canvass sides but had cold drafts. Had a propane heater at our table w/ lap blankets. By the time It dawned on me where we had been placed the host left. I didn't complain at the time. The restaurant was pretty full. Plus didn't want to make scene. Thought we could tough it out. Service wasn't that fast either. Heater stopped working 1/2 way through dinner. By the time we were done, we were all freezing. Cold feet etc. Cost $150++. I wrote a snail mail polite letter of complaint to the owner. I did not receive any reply.
So, I am posting my complaint on the net. Restaurant is in Grass Valley, CA.