Ashley Furniture Informative - Ashley's Furniture -- Taking the Plunge...
KENOSHA -- Okay first time poster.
My wife and I were in the market for a new living room suit. So I spent some time visiting local furniture shops as well as online. We narrowed our search to Ashley's Furniture (Kenosha).
After reading negative reviews here we were understandably hesitant .
After visiting their show room a few times however we just found we liked what they had to offer (and the price) over what other local stores were offering. So we crossed our fingers last week and went in and selected our furniture.
IT helped that we learned a neighbor had bought his furniture at Ashley's last year and reported he was happy with his purchase. Still I'm nervous and hoping I didn't screw to pooch on this one. ;)
So, I thought I'd post my experiences here as the process unfolds
and update things until finally delivery. Going into this thing skeptical but hoping it all works out.
We were given a split shipping option. The Sofa/Loveseat to be delivered March 5th. ANd the recliner we chose on March 29th (which I opted to pick up since we live about twenty miles away).
Of course I took those delivery dates with a grain of salt. When we left the store I told the wife it would probably be early April before we saw the furniture. Which is fine with us -- we just prepared ourselves for a late delivery based on what we've read here.
Well this morning surprise surprise.
They called to say the Recliner was in and they'd be delivering it along with the sofa/loveseat on Wed. (March 5th).
I was floored. Not only is the Recliner in early (hoping it's not somebody else's returned item) but delivery is right on schedule (so far).
Course we're probably 20 to 30 miles from where they build the furniture but I figured there'd be a que/line and that that wouldn't really save much time in the process.
The salesman we spoke with at Ashley's DID tell us they'd gotten a better handle on shipping/construction and were working toward a 1 week turn around time. So I give him marks for being true to his word.
Course they still have to actually show up on Wed. But so far so good.
I'll update after the furniture arrives and let you know if it arrives undamaged and is up to spec. I'm a bit worried about that recliner suddenly popping up three weeks ahead of schedule.
I will say I was impressed with the Kenosha store in general.
THe salesman who latched onto us as we walked in asked us what we were looking for. We told him and he led us to the area where the furniture we were interested in was arranged.
Then he politely excused himself and said he'd leave us to decide what we liked and would be back.
No high pressure or breathing down our necks.
By the time he had returned we had a list of questions which he answered. In fact he steered us away from the first set we had our eyes on when he learned we had kids/pets to another set which was actually a bit cheaper (but more stain resistant fabric).
Not sure what other Ashley stores are like but we really appreciated being able to browse and talk amongst ourselves without a salesman in tow. That was my biggest worry going in -- that I'd be pressured to upgrade to this or buy this package or that.
Again I'll follow up on Wed after we accept delivery (knock wood).
A few things: I knew of the 30% restocking fee after reading of complaints here. And nobody bothered mentioning that when I made my purchase. I DID catch it on the little folder they give you to put your paperwork in and it's in small type. I think they could point that fact out as a general policy -- just to help avoid surprises.
I also checked the Better Business Bureau on this store in particular before going in.
According them the store has had 131 complaints in the last 36 months -- 90% of those 'resolved' with the remainder 'administratively closed' for whatever reason. That breaks down to 3 complaints a month. Which doesn't seem too bad for a store apparently doing so much business. Bottom line they were in good standing with the BBB so I took that into account.
UPDATE: See my update in the comments. Furniture was delivered as promised on the 5th. So far so good.