Nextel Complaint - Erroneous information given by Nextel Rep
ALTAMONTE SPRINGS, FLORIDA -- We changed markets from NY to FL and were told that our plan would remain the same except that the Florida market's taxes would be lower and that our free nights and weekends included long distance. As a result we received a bill for double the amount with LONG DISTANCE charges! Upon reviewing our past bills and calling pattern, they agreed that this appeared to be an anomally yet, Nextel has refused to credit us for their error. Additionally, they processed our credit card twice for the same bill. I refuse to do business with any company that lacks integrity, nor respect for their customers.