National Car Rental Complaint - PremierFirst Vehicle Rental Ruined My Financial Life
ENGLAND, UK -- I rented a car at Gatwick Airport outside London, Drove for about 2.5 hours, a motorcyclist crossed the road and scraped my car then slammed into the vehicle behind me (and survived... somehow). I'm not at fault, the policeman almost point-blank said it at the time but covered himself about 'investigations' and so on. All fine.
And, according to the contract I signed, they kept a damage deposit of about $1,500 until liability could be formally declared. This is fine, I understand that and prefer that to be the case as it's safe for both them and me.
That's mid-September of 2007.
Fast forward to March the next year: the insurance department has lied to me repeatedly about what they've done and when, they claim they've sorted things out last winter when I did it -- inside of two days -- in January (and if I hadn't done that I'd *still* be waiting for them to pull their thumb out), my chequing and VISA accounts are now closed, there's a collection agency chasing my PayPal account debt... And what's the line National UK (PremierFirst Vehicle Rentals; Vanguard Rentals... etc)?
"Well, normally this sort of thing takes at least eight months, you know. We've done nothing wrong, so why should we apologize?"
I've never had such lousy service in my entire life, no matter *what* side of the Atlantic you'd like to discuss.
Litigation is imminent for them.
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However, the details left out about the accounts -- skipped in trying to make this a little less than saga-length -- basically would explain that the PayPal account, the chequing account, and the VISA account are all inter-connected, as is required by PayPal. They want your credit card information, and they want a real bank account to deposit into or draw from.
As for the destruction of all of those accounts, the money for the damage to the car was held until liability was fully declared (and that's fine by me) and after for four months I stepped in and did the job of resolving the issue of liability for the guy in the office with the file (and that's *not* fine by me). Additionally, no one warned me the charge was coming down before it happened -- and I wasn't worried, because it wasn't my fault, and I had insurance, right? -- so I'm suddenly landed with triple my credit limit on my account. Money gets sucked from every direction into the VISA account, I've got cheques bouncing all over the place because I paid bills when I got back home but hadn't got the VISA bill yet, I ordered a bunch of books from other people in my industry (I'm in publishing), thinking I was fine with all of my finances balanced...
And suddenly I can't use my VISA, my bank account's over-drawn, my PayPal is locked...
Yes, I'm a 'publisher', which sounds great, but we're in start-up mode, so we've not pulled a dime for ourselves yet.
So, here I am with no money, no credit, I can't order supplies to use in the creation of re-selling product so I can't make an income for the business, I can't write a cheque to pay any personal bills... good thing the house is in the wife's name.
And National continues to say that they did everything they could, yet I solved the liability being agreed to by the other side in 48 hours, after they'd sat on their hands for four months.
'This sort of thing usually takes eight months to work out, so this has gone quite quickly!'
Okay, it's gone fast because *I* made it happen, and if you regularly take that long to sort this simple a case, maybe I ought to be working there instead of that lot!
Again, hit the site for the complete details. It's not a spam-bot site, I'm not trying to suck your details out of your computer, I'm not even using Google Ad things for revenue, I only want to create a place for people screwed by this specific company to band together.