Suddenlink Informative - Usability Of Service
TRENTON, MISSOURI -- Would you subscribe to cable TV service if the cable company decreased the quality or number of channels available if you actually watched them??
then why would a ISP limit or decrease the speed at which their services are being provided? Suddenlink has deployed new equipment that automatically cripples a subscribers account if more then a few Mb of data is downloaded in x number of minutes. do they disclose this before they take your money? not if you don't read every faq on their site. is this a dishonest practice that management has devised to boost their money grubbing millions of dollars from defenseless consumers. I think that customers of Suddenlink should speak up and tell them enough is enough. we get charged higher rates then comparable service in other US regions and get less and less for our hard earned payments. nearly every contact with tech support includes a "sorry about the long wait, but we are short on help" even the "online chat" with support gets you a extended wait, only to get hung up upon for asking why their service isn't meeting promised rates.
not only has the speed of downloads been abhorrently slow, remaining connected requires a constant babysitter nearby to re-initialize the modem on the every half hour. I'm afraid the future of internet power users isn't with a local cable company, they clearly don't have customers expectations in mind during management meetings or during network planning. call me disgruntled but Suddenlinks are not making me impressed with their services