Federal Express Corporation Complaint - What Do You Mean I Can't Pick It Up
ANAHEIM, CALIFORNIA -- I Order a product from a company in Carlsbad California, I live in Anaheim California. The package left Carlsbad 7:03PM 2/29/08 (last scan). I waited till Monday knowing that the package had already arrived that night at the Fullerton Express Facility. At 7:27AM 3/3/08 the package was scanned at the Fullerton office. At 8:01AM 3/3/08 I'm informed that because the shipper payed for 2 day service, that is what they get. the FedEx rep said that because it is for delivery on the 4th that is when I can pick it up, even though it is already scanned into their facility.
NOW MY RANT!
I understand how policy works, I understand that some packages have a higher priority for "delivery". what I don't understand is why you have lazy people who do not wish to do their job! if my package scans that it is AT the facility then I should be able to pick it up early, I'm saving you time and gas, as you no longer have to deliver the package. I'm not getting a refund or partial refund of the shipping as a result of picking it up early, therefore you make a little extra of that arrangement. I'm not taking away from the priority of anyone else's package as I'm not having it delivered, if anything I'm helping to give someone else their package earlier as the driver no longer has to deliver my package.
here is another interesting story for you to chew on as well.
My wife works for a company that does "mail/web" orders and ships worldwide, well they mostly use UPS (i wonder why) but when they use FedEx the driver complains, even yelled once, at the warehouse staff to load the packages for him (keep in mind that the day he yelled there were only 5 packages, none of which weighed over 86 lbs. (that is the heaviest they send which is only on occasion most of it is 25 to 35 lbs.)
what it boils down to is you have the laziest, sorriest, slowest bunch of employees in the shipping business, you need to change your motto to "The World on OUR Time"
all in all... I should not have been told even though we have your package right here we WILL NOT give it to you till tomorrow because thats when it "should" be delivered.