CitiMortgage Complaint - Private Mortgage Insurance
I currently have a mortgage with Citimortgage that was purchase from ABN/AMRO in 2007. I purchased my home in May of 2007 without having sold my old home. Therefore, I only put down 10 percent on my loan and was required to purchase private mortgage insurance which I understand. Once I sold my old house, I paid ahead on my mortgage to bring the loan to value ratio under the 78 percent that is required to automatically drop PMI. When I saw that it did not automatically drop off, I called your customer service and was told that I would be sent a letter of authorization that I would be required to sign in order for my PMI to be cancelled. However, when I received this letter, I saw that in addition to signing the letter, I would be required to pay for another appraisal even though my loan was only 8 months old. It took me three calls to get a hold of someone who knew anything about the policy even though they really couldn’t explain the reasoning behind it except to say it was a Fannie Mae requirement.
Doesn’t the Homeowner’s Protection Act say that PMI MUST automatically drop off at 78 percent? This supervisor I spoke with said the PMI would drop off at the scheduled 78 percent date which was in about 8 years. This is RIDICULOUS! Why would PMI drop off in 8 years automatically but not when I actually pay the loan down to 78 percent? If I pay off the loan in full today will I still have to pay PMI for another 8 years? That sound about as ridiculous as your current policy! Shouldn’t PMI be contingent on your ability to pay back your loan? My credit score is over 800 and I have never missed a payment of any kind in my life but still I have to have a second appraisal to drop my PMI? This is one of the reasons the banking industry is so screwed up when you put people like myself with excellent credit through hassles like this but allow people that have no ability to pay their loans to obtain any amount they desire.
I also have a complaint with your mortgage refinancing sales representatives. Since I had to get an appraisal anyway I decided to look into refinancing. Once I began talking to mortgage brokers, I was sent a letter from your refinancing department that said that you would meet or beat any refinancing offer I received or I would receive a $100 gift card. When I called one of your refinancing representatives (I believe his name was Mike Ishmael) and told him I had received an offer from ING Direct for 5.25 percent financing with only $895 in closing costs he replied that he would be able to beat the offer and that I should fax him the good faith estimate which I did.
I never heard back from him again. I called him the next day and couldn’t even leave him a message because his voice mail was full. Is this the way you honor your guarantee to meet or beat any offer? By ignoring the ones you can’t meet?