Global Tel Link Complaint - Unsatisfied Customer
CLAYTON, NORTH CAROLINA -- My husband is in Concord Mass and I live in NC and I have been dealing with Global Tel Link for a while and I have had nothing but problems out of them since he have been there. I call and they are always busy and you have to leave a number and sometimes they will call you back and sometime they will not call. I have asked to speak with a Supervisor and they put you on hold and the next thing you know there is a recording come on to leave a message. I don't think they check the message because no one never calls you back. My rate is $15.78 per call. I have paid well over $2000 or more on phone calls alone and we only get 20 minutes and sometimes it don't even seem like 20 minutes so one time I timed it to see if it was and of course it wasn't.
I have called and asked about my money they have taken out of my account when I pay over the phone and of course I get RUDE CUSTOMER SERVICE and they act like they don't know what you are talking about. I can't find any other number to call to complain and I am looking for someone to help me because I know that I am not the only one that is going thru this situation and I am going to go to a lawyer because this is really getting out of hand and I don't have money to waste so if someone out there no how I can go about finding out what else to do please let me know something by responding.
My husband is not lock up for any harsh crime and they are taking it out on the families as well as the inmates and it is not FAIR. I am in need of HELP PLEASE! Thank you and God Bless You!