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ICICI Complaint - ICICI Bank - Internet Fraud

Review by ssuri on 2008-03-04
GERMANTOWN, MARYLAND -- My experience with NRI ICICI services Internet Banking has been a DREADFUL one! Our NRI account was debited through multiple transactions in four days by a third party without our knowledge, the multiple withdrawals which were out of pattern should have raised enough alarm bells for any reputed financial institution. ICICI's response to these fraud debits was very disturbing, as they seemed absolutely unperturbed and refused to take any responsibility. Moreover, they don't seem to be having any checks and controls in place. It has been 11 days since this report was filed and an FIR lodged, and nothing much has been done so far from ICICI's end and there seems to be no favorable response to update the affected customer of the investigation.

Who knows if the investigation is even being done! This is not what you would expect from a renowned bank like ICICI, and they should be able to refund the money right away pending investigations.
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