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Long John Silver's Restaurants Consumer Reviews

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Whole Restaurant Was Fiilthy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JACKSON, NEW JERSEY -- We visited the KFC / Long John Silver's close to Six Flags Great Adventure. We should have known by the piled up trash and overflowing can by the front door that we should go elsewhere. Upon entering the dining room, we found plenty of room, but not one clean table. The floor was dirty and had actual trash here and there. We asked the cashier to have someone clean off a table for us, she just rolled her eyes and said ok. We had to wait quite a while for someone to do that, and then he just wiped off the table, not the seats, and ignored the rest of the dining room. Again, they were not at all busy. The bathrooms were equally filthy. I do not plan to ever eat there again.

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Worse Place to Work. Very Dirty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OREGON, OHIO -- I worked here for a total of 5 days, within that time I learned management or employees don't use gloves when cooking your food. Management and employees stand in cooking area and talk about other employees, and their night off while cursing, where customers can clearly hear. The place is so very dirty! Baseboards had so much dust on them, windowsill full of dust and old food. Floors so greasy had to buy non slip shoes. Booths had food and crumbs in them from god knows when. Parking lot filthy of cigarette butts.

When prying a plastic spill plate from the counter cause it was full of sticky pop that had to be soaked off another employee looked at me and who I do believe is a shift manager said "I have worked here 6 months and did not know that came off." All I could say was wow. Management don't care if employees text on their phones as long as they ain't in front of camera. Don't get me wrong I got along with everyone. I only quit because I could not work in such a dirty environment and no care to customer service. Or to even serve their food to a customer knowing how dirty this place is.

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Rude and Unreasonable CSR
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KISSIMMEE, FLORIDA -- Absolutely rude and remarkably unreasonable. After work, my wife traveled through heavy traffic on the turnpike and Irlo Bronson Hwy from Lake Nona to Vine Street. She had received an advertisement on her phone from Long John Silver's offering 10 pieces mix or match for $10.10. Thinking that it was a great deal to take dinner home, she stopped to take advantage of the offer. The CSR (K) refused the online coupon, stating that it had to be printed.

My wife, very tired from an 8-hour day at the children's hospital, followed by fighting 45-minute-traffic, was perplexed: how does one print out a coupon from the phone on the way home from work? The CSR (K) refused my wife's reasoning. Now more tired than ever, my wife settled for a more expensive option- at TWICE the cost of the coupon offer. In the past, all I have done is show the CSR a coupon from my phone with no opposition. Again I ask (K): how does a person print out a coupon from the phone?

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Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAINT CLAIRSVILLE, OHIO -- On SEVERAL occasions my wife and I have stopped here and every time it's something new that's bad. Were out of fish. Meals messed up. My wife stopped by to give them another chance, as we're all human and make mistakes sometimes. My wife asked for a 2 piece fish meal for my supper after working all day. I opened a box with 2 fish. Yes they managed to get that right. But it was only 2 fish with a cup of gravy. No mashed potatoes. No hush puppies. Just fish with gravy. I love Long John. But I can no longer go there or any other LJSers for that matter now. Just ridiculous. Getting harder and harder to find a restaurant where you get your money's worth. It's just sad.

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Terrible, Terrible, Terrible.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- I happened to pass one of your stores today. Worst mistake of my life. Went online to register and get discount coupons... Printed them and when I tried to redeem them, all I heard was "We don't accept them." Ordered the 2 pc. cod... "We're out of Hush puppies." "We'll accept the Two Can Dine" but nothing else... Tables were dirty. Benches had food on them. When you sign up online, they offer you a 1 pc. Fish and Fries free just for signing up. They don't accept that either.

The cashier started to lose patience with me... There are 2 store in Las Vegas he said and both don't accept online coupons. I asked for a contact to complain to. "I don't know his name" was the response. How about an address or phone #. "Don't know." He shows on my register tape a place to write to... and then says to me in a whisper. "I gave you an extra cup for soda" like that would satisfy me... I handed it back and said I don't drink soda.

You had a location in Vegas we frequented on Flamingo road. Gone. So based on that we went to the Ft. Apache location... Waste of time and gasoline. Under pain of death will I ever visit a location of yours again. I don't expect to ever hear from you again regarding my complaints. My Cod was greasy and not even warm. My wife's fries were cold and dried out. Chicken cold and overcooked... Bad news. I will be great advertising for you. I'll tell anyone that will listen to avoid your stores. You might think somebody would read every review and do something.

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The Unprofessional and Rude Staff That Should Be Replaced
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OKLAHOMA CITY, OKLAHOMA -- This store should be closed down. The person working the drive up window let us know before saying anything that our order would be at least 20 minutes because there was two orders in front of us. I responded with "OK I would look at the menu a minute," which the rude and loud mouth employee said "Well then I'll be back in 15 minutes" to take our order. At that point I parked to go inside only to find the place was filthy and dirty and the employees were all as rude as the one working the drive up window. I left and would seriously consider that CORP office would review this franchise and take some form of action towards the owners of this dump!

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Treated Like Animals
By -

MANTUA, NEW YORK -- This comes with great regret. My husband and I have been going to the Marine Base in California for the past 3 years. I always look forward to going to Long John Silver's restaurants, which were all out west. I have been telling family and friends how much I enjoy their food. To my surprise my nephew called to say one had just opened near me. I couldn't wait they finally came east coast. Boy, I should have.

I went on 6/03/07. The store is located in Mantua, New Jersey, store #022267. The number on the receipt for comments or complaints just so happens to be the in store number 856-415-2092. I know this because the gentleman sitting behind me called to complain and was hung up on. What ever was said he and his companion left without taking their food. I found out what was going on. They were serving food and had no utensils to eat with. I wasn't about to try eating coleslaw with my fingers.

So I went up to ask for either a spoon, fork anything. How dare I! I was told very ignorantly, "We don't have any, I just told some other man I just came in 10 minutes ago, what do you want me to do?" So I think this is just an employee having a bad day. Maybe the manager can help. Oh ye! I don't think that's what it's called. First I was refused the manager's name. Then a young man said, "**." He was quickly hushed and told to go back to work and not to talk to me.

Then as dialing the number for the police I was told she'll be right with me. I hung up and waited. Finally, a lady came and asked if I had a problem? Mind you still politely I asked for something to eat the food with that I had just bought. She said "You were told along with everyone else we have none." I once again ask for her name. She said she didn't have to give it. (Still not done - can you believe this?)

I suggested, "if you're the one in charge there are other ways of handling an emergency situation." I understand things happen but, you could have politely said, "I'm sorry but you may have to get some of your meal as take-out because we have no utensils," OR "I am going to make a call and have them here as soon as possible." OR "How about even telling your patrons as it was ordered?!" Any of these would have been great. Guess what I got? "Leave my store or I'll call the cops." (Can you believe it?)

So I informed her to do so, one way or another I will get your name and I am complaining about being treated like an animal. My son and his Marine friends have been to places where you use your fingers and America is NOT one of them. So to keep from losing it. I went outside and waited for an Officer - keep in mind it was also raining. The officer said "No one should be treated like that and if I was him he'd report them to the Better Business Bureau and get a hold of Corporate and complain." So I am trying to do just that. I can't find an address or a legitimate number yet, but I will keep trying. If anyone who reads this has any other advise I am all ears.

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Nasty Manager in a Nasty Store
By -

MARIANNA, FLORIDA -- Kentucky Fried Chicken and Long John Silver's dual franchise location. 2242 Highway 71 Marianna, Florida. First of all, let me stress that we are NOT troublemakers or are we looking for ANYTHING free! We feel that someone needs to know what happened to us at this store!

My husband and I went into a dual franchise store with Long John Silver's and Kentucky Fried Chicken located at exit 142, Interstate 10 in Marianna, Florida tonight, April 25, 2005. It was about 7:45 PM and there were only 2 other customers in the store. The front doors (the ones facing the main street) were locked. We walked to the side entry doors and the right door was locked but the left one was open. I checked the closing time (9 PM on Sunday night) to be sure they were open. We went into the restrooms to wash our hands and then to the counter to order.

The girl at the counter acted like we had interrupted her, but we didn't see her doing anything other than standing. We ordered two platters with 2 pieces of fish, fries, hushpuppies and coleslaw, and two drinks. My husband also ordered an extra piece of fish. We received our order and tried to find a clean table to sit at. There were no clean tables! There were napkins on some, pieces of food on others, and general mess on others where food and drinks had been sitting. We picked a table in the northwest corner of the restaurant that was the least dirty, wiped it down ourselves and sat down.

Problem!!! The fries were cold and tasted like they were from the morning shift! My husband had a hushpuppy that was so hard, he couldn't mash it and he is not a weak man! So... he went to the counter and asked for some fresh fries... what did we get?? Fries that had been heated up somehow (we think by dumping them back into the oil!) and brought out to us as fresh fries! By this time we were absolutely fed up! We have never done this before, but we walked out without cleaning up our used plates. We thought that may be then the table might get cleaned, at least on the top. The floor is another story!

The girl at the counter... who was too busy to bother with us when we wanted to order... ran after us and told us to clean our table. We told her since we had cleaned it up to eat; we were not cleaning it again! A young man, who said he was the manager, yelled at us out the drive-through window and said we "WOULD" clean up our trash! He came outside with the tray. I asked him what store number was this location and he said K15. My husband told him that we had asked for fresh fries and got refried fries. We didn't ask for fresh hushpuppies. He told us we "WOULD" put our trash up or he would put it on our vehicle.

All of the stressed words are as he stated to us. All of this was occurring while he was walking outside with the tray and with Sonny's Barbeque customers (located next door) looking on. My husband told him that we would be glad to do clear our trash if he would refund our money for the fries. He stated that he didn't get tips for cleaning! As my husband asked for the refund for the fries, he put his hand on this young man's shoulder in a friendly gesture. The "manager" told him to not touch him and then I said maybe we should call the cops! After all, I had the distinct impression that this manager was about to get violent with my husband!

There was another employee outside as well that was also acting aggressively. The manager walked inside cursing us as I walked to Sonny's Barbeque to call since we had left our cell phone in our truck. By the time I walked inside Sonny's, several local people that were inside Sonny's asked what was wrong since it was obvious there was a problem and I was upset. I related the above to them and was told that they never go there since they have had problems as well. I decided to write an email instead.

We really don't like to complain, but this young man's attitude was just a little too much! The store was filthy, the fries were cold and nasty, and the hushpuppies would have made good ammunition (HARD!!!). This manager's attitude was that he had the right to order us to do something that evidently his employees would not - clean the tables. I would like to be charitable and say maybe there had just been a rush, but since three doors that we tried were locked, I really don't think that was the case! Isn't it against the fire codes to have doors locked during business hours??

I do have a compliment... there was ONE employee that had a smile on her face and did try to make things right. She was working drive-through I think, since she did have a head set on. She apologized for the fries and hushpuppy. That should have been the manager's job. Not hers! We do want to give praise where praise is due! As for us, we will not be back. Mealtime is supposed to be a relaxing time, not a time of confrontation!

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It Was Great
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WICHITA, KANSAS -- The food was mediocre but with a high price, less quality than Chick Fil A but same price. I was wanting a drink then saw the deal for the free fish and chips but when I got to the site, it asked for store number and ticket number. But where was it on the receipt? It wasn't there. After some help, I got the survey running but no verification code for it to be free.

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Nasty and Dangerous
By -

SUMMERVILLE, GEORGIA -- On August 1, 2008 my husband, grandson and myself went to Long John Silver's/A&W in Summerville, Georgia. This was the worst experience that we have ever had. First of all, when we went inside and tried to order, the girl waiting on us seemed very confused and not very knowledgeable of the procedures and/or food choices.

We finally got our orders placed (while other customers were having the same problems) and waited and waited. Finally, a man that was working in the back called a number, a lady that had been standing there since before we came in, stepped up to get the "to go" order and I just happened to notice that the number called was my number. I told the man and told him that my order was for "there" he apologized and the other lady still waited.

This was really irritating but nothing to what we discovered when we went into the dining area to eat. The table and floors were nasty and the area around our booth smelled soured. In front of the drink counter, water was standing like you wouldn't believe. I told a girl (same one that took our orders) that someone was going to get hurt (I almost fell and so did other customers, that I saw). She said that she would take care of it right then. Well she did take care of it, she put a wet floor sign on one end of it and didn't even mop the water up. In this water was also food that had not been swept from the floor.

The floor area around our booth had food, liquids and paper all under and around it. The seat that I sit in was "sticky!" I had to wipe the table top before we could eat. The whole place was so nasty and disorganized. As we were leaving, around back the manager was in her vehicle with the door open and smoking a cigarette. She should have been inside trying to teach the help something and cleaning that NASTY place up. The health department would not appreciate this at all.

Last year, I became very ill after eating at this same Long John Silver's along with co-workers that ate the same food and the same day. I was so sick that my husband had to come to my job and drive me home because I was not able to drive myself (food poisoning). This has never happened to me before. I should have complained then, but I just let it go. I felt like I needed to complain about this last visit because people that dine out deserve a clean and safe place to do so, as well as people that are trained well enough to take care of them and the surroundings.

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Long John Silver's Restaurants Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 17 ratings and
46 reviews & complaints.
Contact Information:
Long John Silver's Restaurants
Kincaid Towers
9505 Williamsburg Plaza, Suite 300
Louisville, KY 4022
502-815-6100 (ph)
www.ljsilvers.com
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