EBay Complaint - "No Reserve" Auctions Are Fake
SACRAMENTO, CALIFORNIA -- The following is recent correspondence and an online chat session with e-bay regarding their policy of allowing sellers to cancel bids at the last minute on a "No Reserve" auction. This policy effectively allows sellers to circumvent the risk of selling their item at a price less than they desire on a "No Reserve" auction. Therefore the auctions are not authentic "No Reserve" auctions in that sellers can have a secret reserve and then just cancel the auction if this secret reserve is not met.
My final response to e-bay:
I think the public should be aware that all "No Reserve" auctions on ebay are subject to this loop hole. With the way ebay has structured these rules, the "No Reserve" auctions are neither fair or real. Sellers can simply cancel bids without reason right before an auction ends (the last couple of seconds) or apparently cancel their entire auction. In this way Sellers are completely protected in this one-sided auction from selling their items at a price less than they desire. Therefore, this virtual auction does not resemble a real world "No Reserve" auction. I will post this information with reviewers and watch dog groups such as my3cents.com, etc.
Thank you for writing eBay in regard to the removal of your bid.
While I sympathize with the frustration of having your bid removed, we
do not have a policy that prohibits sellers for removing bids, as long
at the bid is removed before the auction ends. You still have the
option of placing a new bid on one of the sellers auctions. You may
also want to consider doing a more general search for similar items.
I hope this information is useful.
It is my pleasure to assist you. Thank you for choosing eBay.
eBay Motors Customer Support
Original Message Follows:
Form Message: %42400% 021602
Subject: IV=C25012 The problem you're having with your seller isn't
listed [230225594683 #US L77 $MO 01004T 01001B ?01 -01 ]
User Feedback: 16
User State: ?01
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Buying and Finding > Problems with sellers > The problem you're
having with your seller isn't listed
Member or Item being reported:
230225594683 L77 $MO US !43373! 060102
Message: 2:29:36 PM System
Initial Question/Comment: ATO
2:29:41 PM System
Thank you for contacting eBay Live Help!
2:29:41 PM System
You are successfully connected to eBay Live Help. Please hold for the
next available Live Help Agent.
2:30:36 PM System
We appreciate your patience. You will be able to type in your question
as soon as you are connected with a Live Help Agent. Please continue to
hold for the next available representative.
2:31:01 PM System
Ana S. has joined this session!
2:31:02 PM System
Connected with Ana S.
2:31:06 PM Ana S.
Hello, thank you for waiting and welcome to eBay Live Help! My name is
Ana. If you're a registered member, may I please start by having you
confirm your User ID and first name?
2:31:59 PM gregcstewart
2:32:01 PM gregcstewart
2:32:13 PM gregcstewart
The bid that you entered for the item (230225594683) has been cancelled.
You can view the reason provided for the cancellation by selecting the
(bid history) link from the individual item page.
2:32:22 PM Ana S.
Great! Thank you for that information, Greg. How may I help you today?
2:32:35 PM Ana S.
I'm sorry to hear about that. I'll be more than willing to assist you.
2:32:46 PM gregcstewart
I was a bidder on the above auction. The auction clearly stated "No
2:33:11 PM Ana S.
Should it be the item 1989 Mercedes-Benz SL-Class CONVERT?
2:33:18 PM gregcstewart
The auction was cancelled and now the item was relisted due to a
mistake. There is now a reserve, but if you read the description, it
still says no reserve
2:33:22 PM gregcstewart
2:33:52 PM gregcstewart
How can it be fair for a dealer to put up a no reserve auction and then
just cancel it because they did not like the bids they received
2:34:10 PM gregcstewart
It was also frustrating to see that the bidding history was wiped clean
...down to 0 bids
2:34:37 PM System
Connected with Ana S.
2:34:49 PM gregcstewart
becuase I was not listed as the winning bidder, I have no way to make a
complaint against this bidders user ID
2:35:05 PM gregcstewart
are there not rules governing a No reserve auction?
2:35:37 PM Ana S.
With regards to this, it appears that the seller ended the item.
Basically, all bids were cancelled.
2:36:14 PM gregcstewart
i understand that, but this is not a real no reserve auction if sellers
can justs canel when they want and relist
2:36:41 PM gregcstewart
sure, they ended it because they saw they were not going to get what
they want and then they relisted with a reserve to protect themselves
2:37:08 PM Ana S.
I understand your frustration. Basically, you want to report the seller
for doing this? If that happens to me as well, I will be frustrated.
2:37:10 PM gregcstewart
if we as users cancel our bids, we get bad marks...now this dealer can
just walk away with a clean power seller rating? if so, that is not fair
2:37:29 PM gregcstewart
YES I do and he should not be allowed to relist this item.....he had is
2:38:16 PM gregcstewart
There needs to be a mechanism that protects users in these so called no
2:38:26 PM Ana S.
Okay. with regards to this, you may want to report the seller to our
Trust and Safety department. Rest assured that eBay will be reviewing
this issue for you and you should be receiving an email response within
24-48 hours after you sent us an email . Let me give you the link.
2:38:48 PM gregcstewart
Because by adverting no reserve, the sellers get a lot more attention,
but they should be forced to follow through and take the risk for their
no reserve status
2:38:57 PM Ana S.
Here is the link: http://pages.ebay.com/help/contact_us/_base/result_2_5_13.html
then click on "email us"
2:39:32 PM gregcstewart
oh geezzzz...lasts time I sent and e-mail there was now response, excpet
for the automatic relpy
2:39:41 PM gregcstewart
i would really like for a manager to get involved with this