Smoky Top Rentals - Log Cabin and Chalet Rentals Complaint - Waterfall View Cabin
PIGEON FORGE, TENNESSEE -- This is the complaint I sent them after our visit!
To which I've received no response, to date.
I’m terribly disappointed with our stay in your cabin, it was intended to be a special weekend for my wife on our 45th anniversary, that’s why I didn’t confront you while we were there.
It doesn’t live up to its’ name as you claim all of the lighting for the falls is broken, without bulbs or burned out, 2 floods and 1 halogen. One is broken and hanging right next to the handrail which invites a grab to inspect, which is exactly what my wife did inadvertently while we were trying to figure out why none of the falls were visible after dark. Could’ve been a serious situation!!!! The only ones that worked were the green floods which don’t illuminate any of the water features.
One of the floods was also missing from the security lights at the entrance.
4 mini spots out of 6 were non functional in the great room and the bulbs that did work were all 40 watts(3)?????? You could only read at the dining table where the other 2 were focused - 120 watts for a 500 sq ft great room is stupid and diminishes the comfort in the unit. It makes it dank and dark, it was not easy to work at the sink or in the kitchen area. It was great for our celebration though, ‘ cause we didn’t need candles.
There were 3 empty bottles of hand soap at each sink and no bar soap in the baths.
And to add insult to injury shortly after arriving we discovered, while using them, that only one of the baths had a 1/3 roll of toilet paper so the other person had the embarrasssing task of calling for help. No backup anywhere!!!!!!
The back bedroom has a lamp with no bulb in it just begging for someone to reach up in there to turn it on in the dark and have a serious accident.
Furthermore, the back bath floor has a hole in front of the cabinet about the size of a soup bowl and it’s getting bigger, someone will fall thru, it’s only a matter of time.
The hot tub was so hot we couldn’t enjoy it, could only stand about 15 mins. We tried everything we could think of including letting it stand open for an hour before using, no change. So I didn’t let my grandchildren use it for fear that too much heat would be dangerous to them.
No soap for the dishwasher. Numerous switches that did nothing, probably for the lighting that was missing.
Your claim that ” Each cabin or chalet is equipped for complete daily living” Is FALSE ADVERTISING and a gross misstatement of the environment one can expect, at least at this cabin.
In the past we’ve rented Lakeview and were tickled to death about the conditions there. Everything was there and it was bright and welcoming.
Consequently, we trusted you!
I haven’t decided what to do from here??? I’m awaiting your response.
Furthermore, the day after we got back my wife came down with an infection attributed to the Hot Tub and the lack of maintenance thereof, by medical personnel.