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Shop Owner Informative - Why We Have Repair Shop

Review by Jim1 on 2008-03-05
I have read most of the complaints on this web site. Most are valid complaints and do deserve some sort of restitution. However the average consumer really does not understand how money is made in the business world. Lets take for example, I was eating at a restaurant which is a national chain. I noticed on the bill that a glass of unsweetened ice tea cost $2.09. I can buy tea bags and make my gallons of tea for that price. It may only cost them .10 or .12 cents to serve me that tea. that is outrageous, or is it? There are many overhead costs that most people don't realize. If a shop charges $70 an hour for labor, this doesn't mean that one person is getting $70. Most mechanics make on average $10 to $20 an hour. The rest of the money goes to pay for insurance, rent, taxes, and many others items . As far as parts go if you go into a restaurant do you really expect to pay grocery store prices? No you expect to pay more for the service. Why should a auto repair shop be any different. Just like doctors mechanics have different ways of looking and fixing your car. If one shop talks bad about another shop then don't do business with either. Peoples failure to properly maintain their cars is the biggest reason why we have problems with repair shops. You needed brakes and were told that, but you didn't have the money right then so you waited six months now your bill is twice the amount because you destroyed more parts than before.

The consumer looks at it as they are getting ripped off for more money, but in reality most people are lazy when it comes to their cars. it is the one thing that they rely on the most and is the most neglected thing they own. So if you can buy a part at a parts store for $50 and a shop sells it for $150 don't get mad just put it on yourself. If it was really that easy everyone would be doing it.
Comments:7 Replies - Latest reply on 2008-03-05
Posted by Anonymous on 2008-03-05:
Point taken.
Posted by sunshine619 on 2008-03-05:
Amen!
Posted by dimplepie on 2008-03-05:
I wish more people thought like you, Jim. You are right, there are quite a few dummi bears out there that don't have a business understanding of how things work and operate.
Posted by Principissa on 2008-03-05:
Common sense on the consumers' part, you need money to make money, it's that simple. For example, I need new tires on my car, my husband doesn't have the equipment in the house to properly align and mount the rims. The cost of the 4 tires was 350.00, the alignment was free, labor was 75.00. I went in there expecting to pay 500.00 for new tires, and that is close to what I paid with taxes. A lot of people have the unreasonable expectation that I'm spending x amount of money, therefore you should not charge me for labor. Well duh, how do you expect them to make money if you aren't going to pay them?
Posted by JustLady on 2008-03-05:
Great post! Some people really don't get it. I absolutely agree with the last sentence, "if it was really that easy, everyone would be doing it"!
Posted by Anonymous on 2008-03-05:
I think most are smart enough to realize how business works. Most people don't get upset over legitimate charges. Consumer get upset when they are ripped off by unscrupulous repair shops. These scams are well documented with AN internet full of hidden video proof of such shenanigans. If I were an industry insider I’d be more upset at the bad apples than I would be at the customers.
Posted by Anonymous on 2008-03-05:
Jim1, your informative is very enlightening. You are probably one of the good and honest mechanics out there.
Recently, i took my car to a shop because it wouldn't start and the water pump was bad. They couldn't get it started either so they tell me that I have a cracked block or cylinder head gasket. I had no clue why it wouldn't start but I wasn't stupid enough to fall for that and let them sell me another engine for $1600.00!!!! CROOKS!
I had it towed back home and a coworker referred me to her mechanic. It wouldn't start because my timing belt was bad and they did the water pump and belt for $511.00!

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