Slumberland Inc Complaint - Bad Customer Service !
DULUTH, MINNESOTA -- We ordered the Italsoft sofa,loveseat and chair based on what we saw on the showroom floor. First, we were told they were mfg in the USA by our sales person. When I questioned that, another sales person said they were mfg in Brazil. The sofa and loveseat were delivered, but not the chair. Guess where they are MFG ? CHINA ! Completely different feel than the showroom models. Several different stories from sales people, and 3 weeks later, they delivered the WRONG chair. I called the STORE MANAGER and complained about the service, and told him based on the service we had received so far, they could come and get the whole set. He called me back in 5 min, and said the truck would be there between 5-7pm.
Not one word of apology, or "use this chair and we will get the right one", etc. what-ever... nothing. $3000.00 worth of furniture and they could care less. I e-mailed a complaint to a corporate director for Slumberland in MN, and received no reply. I wish I had read these other reviews first. I will never shop there again. But you know what, THEY DON'T CARE !!!