Curry Kia Complaint - Worthless Warranty 2005 Sorento

Review by MH on 2008-03-06
YORKTOWN HEIGHTS, NEW YORK -- I purchased a 2005 Kia Sorento in October 2004. It was nice looking vehicle, 4WD, had decent reviews at the time and had the eye catching 10 year,100,000 mile warranty. The vehicle had some issues with the cooling fan not shutting off resulting in a dead battery in the morning. After 3 trips to Heart Kia in Wappingers Falls, NY the problem was finally solved.

Recently, the check engine light came on (59,000 miles) and a loud knocking sound was coming from the engine. It sounded like a rod was going to come through the top of the engine. Heart Kia closed down (surprise) so I had road side assistance tow the vehicle to Curry Kia in Yorktown Heights, NY. They stated that they wouldn't be able to look at the vehicle for three weeks. Also, I would not be able to get a rental until after the vehicle was diagnosed (3 weeks). I had purchased the extended plan for this very reason, so that I would have a vehicle while my Kia was being serviced. I called Kia of America who called the dealership and got them to look at the vehicle the next day.

The following day Curry Kia tells me that because the vehicle had very little gas, that moisture had gotten into the tank and caused the check engine light to come on. I have had many cars in my life and never had this issue. Kia stated that they did not hear any knock after driving it for 30 miles and would not warranty the service. They stated that it was not a Kia defect. I stated that I did nothing wrong, I put 87 or 89 octane fuel from Mobil or Hess and serviced the vehicle appropriately. They refused to warranty it. I am still waiting for a return call from Kia as I will pursue this fight further.

I had to pay $110 for the service and now I'm sure I will be getting a bill from the tow company since the repair was not warrantied. I also will not be getting reimbursed for the rental.

I still owe over $16,000 on a vehicle that I paid over $24,000 for. Guess what? It is only worth $8,200 on a trade in. Kias are garbage. They do not hold there value and Kia is just mass producing trash with a worthless warranty.

PLEASE don't be fooled by the attractive warranty. It is useless. DO NOT BUY ANY KIA VEHICLES. It is not worth the headache.
Comments:4 Replies - Latest reply on 2008-03-06
Posted by Anonymous on 2008-03-06:
Thanks for the heads up.
Posted by S. on 2008-03-06:
Don't know about the other problems, but when my Check Engine light came on intermittently, I was told by a service department to be certain my gas cap was securely closed. Always had to fight to get the thing off, so turned it back a little less than a quarter turn. Since I started closing it securely, have not had the problem.
Posted by Hugh_Jorgen on 2008-03-06:
Warranties only cover defects in materials or workmanship - it sounds like this was neither. I doubt any automaker's warranty is going to cover things that aren't broken. And if you constantly run your tank low on gas you can get considerable water buildup in the tank and it will cause the engine to knock and stumble as it tries to burn it. Run a bottle of "dri gas" thru the tank and keep it over 1/2 full from now on and this problem shouldn't come back.
Posted by GothicSmurf on 2008-03-06:
Hate to tell you, but that's how most cars are. They depreciate very fast and during the middle of the loan most cars are in negative equity.

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