Wal-Mart Complaint - Laziness - Oil Change
Resolution Update on 03/07/2008:
I was given money back for my lugnut and the installation. They weren't happy and the TLE guys denied it. Whatever, got my money back. :)
APPLETON, WISCONSIN -- I have an older car. It's a '91 Olds Toronado. I know whats wrong with it, so I keep it around. But I know it's an older car... I took it to Walmart on the East side of Appleton, Wi on Saturday, March 1st. I wanted my oil changed and my tires rotated. They said it would take roughly 30-40 minutes. I said "that'll be fine" and carried on with my shopping. I never heard my name announced so I went back to the TLE to ask them about my car. They stated they could not get my hood open, so they could not do the oil change. While knowing theres a trick to opening my hood, I suggested that I open it for them and they can carry on. He stated he already closed out the ticket and I'd have to come back another time as theres a lot of people waiting. I asked them if they looked at my tires, and they said they were fine, but they didn't bill me for anything. I said, okay at least I know my tires are okay.
I drive about 100 or so miles everyday to get to and from work, so tires are important to me. I didn't work Sunday, I worked Monday, I didn't work Tuesday, Wednesday March 5th, on my way to work I had a flat tire. I was told, and I stupidly followed people's orders because I don't know much about cars, that if I put a can of Fixaflat in it, I'd be okay enough to get to Walmart for them to fix my flat. OKay, I did that.. And once I got to Walmart they explained to me since they could not repair my tire because of the Fixaflat, they could easily sell me one for 85 dollars plus tax. I get it, my stupid mistake, but I didn't have 85 dollars on me. So they said they would put the tire back on and pump air in my tire, so I could at least get to work. I thanked them and drove off. My tire went flat again. Long story short...
Neither I, nor my mother could take the tire off and put the spare on. I called a 24 hour repair guy, he said.. Your lug nut is stripped. How could it have been stripped if the last guy to touch it was my local mechanic 3 months ago, but Walmart was easily capable of taking it off? I explained this to them and they said they'd pay for a new lug nut, but not the 30-50 dollars it's going to take to put the new lug nut on. The lug nut they put back onto my tire didn't even look like the rest of my other lug nuts. I replaced all my lug nuts about a year ago to be the same lug nut... And now I have a different lug nut, stripped, on my flat tire. Yay for more bills due to incompetency!