DHL Complaint - Late Delivery/Inappropriate Customs Charge due to DHL unprofessionalism
Sent two silk blankets and other small silk products to bride while I was working in Shanghai via DHL overnight. Packages took over a week to arrive (held at customs due to overstated value by DHL (used Chinese RMB value vice US Dollar). Customer service during that period non-productive in gaining status of delivery. Three weeks after delivery, get a $300+ bill from DHL for duty owed based on their mistake on estimate of price. Billing customer service equally unhelpful and incapable of accessing account materials. I had to use FedEX fax to supply DHL their own (DHL)shipping documents. Never use DHL...$550 worth of silk shipped stateside has cost me over $575 in shipping fees and inappropriate duty charges and the war still goes on.
Now they also say there is an unpublished internal policy that you only have 15 days to ask for your money back, even though I complained the third day after shipping about non-delivery! Unreal!