USA 3000 Complaint - Awful Service - Airline Service
Airline Service - Complaint
ST. PETERSBURG, FLORIDA -- This airline is the worst run airline I have ever had the displeasure of dealing with. I booked my mom on a 7:15 flight that was supposed to land at her destination at 9:40. After sitting at the airport with no updates still at 7:30 well after takeoff was supposed to happen, I called customer service to find out the status since no one at the airline had the consideration to stand at the desk and give any information or make any announcements. I was then told that the flight itinerary had changed and wouldn't be taking off for another hour and added a layover in another city. None of this was weather related. The airline did not bother to contact anyone on this flight with any itinerary updates nor did anyone at the airport working for USA 3000 give any of this information to any of those of us waiting in the terminal.
This is the worst service I have ever had and would not send my worst enemy on this airline. Ridiculous.