Ironwood Communications Informative - Excellent Service Experience - DirecTV upgrade Service

DirecTV upgrade Service

Review by FredXX on 2008-03-06

HAMMOND RANCH, CALIFORNIA -- I read many reviews here about the poor service quality by Ironwood Communications. I almost canceled the call. I was happy with every aspect of the service. I called a day before and was given the phone number of the Medford Oregon office that would do the install. Although DirecTV could not tell me the model number of the receiver that was to be installed, Ironwood took the time to contact the local office and give me the model number. Still being skeptical, I called the local office a couple of hours before the appointment, and the receptionist assured me that Mr. Fisher would be doing the service and that she would ask him to give me a closer ETA. He did call and showed up when he said. He did an excellent job and explained everything as he went along.

I am a very critical customer, and this was one of the best service experiences I have had.