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The Gap Complaint - Racist Behavior - Very Prejudice And Bad Customer Service
Very Prejudice And Bad Customer Service - Complaint
SEATTLE, WASHINGTON -- I walked into the Gap in Seattle on March 6, 2008, at 4:15 p.m. I asked the sales representative behind the counter for service after she was finished with another customer, I asked if they had any leggings she said she would have to find out. After she was finished with the one customer she totally ignored me, so I went to the next sales representative and I explained to her calmly what had just happened and really there wasn't a difference from that sales representative in the lingerie department, I found a dress and a pair of shoes that I went on ahead and paid for, I gave her my credit card in her hand and when she was through she through my credit card on the counter and would not give it back to me in my hand. I told her was very dissatisfied with her and the other lady's service and her statement to me was she tried to do everything to could to help me. It made me even more angrier and didn't yell or anything, but I asked her for the manager and she would not get the manager for me. I did let her know that I will be calling corporate office. It didn't matter what race that I am, but she didn't seem to care, what kind of service is that. I will have her to know I am a secret shopper "busted". She just made the Gap and Banana Republic look really, really, bad. They have a tendency of treating black people with such disgusting service and they make up most of the consumer sales. I have never seen such hatred towards black people before. This really saddens me to know that racism is still well and alive!!!!!
Black people STOP PUTTING YOUR MONEY INTO STORES THAT DON'T WANT YOU IN THERE. THEY SHOW YOU BY THEIR ATTITUDES!!!!! LOOK AT THE MENS BANANA REPUBLIC THEY TREAT BLACK MEN SO TERRIBLE, AND THE BLACK MEN THAT CAN'T FIND THAT ITEM ANYWHERE ELSE WILL GO AHEAD AND BUY THE ITEM. DON'T DO THAT, STOP IT!! STOP PUTTING YOUR HARD EARNED MONEY IN PLACES THAT WILL NOT TREAT YOU AS HUMAN BEINGS!!!!!!!!!
Black people STOP PUTTING YOUR MONEY INTO STORES THAT DON'T WANT YOU IN THERE. THEY SHOW YOU BY THEIR ATTITUDES!!!!! LOOK AT THE MENS BANANA REPUBLIC THEY TREAT BLACK MEN SO TERRIBLE, AND THE BLACK MEN THAT CAN'T FIND THAT ITEM ANYWHERE ELSE WILL GO AHEAD AND BUY THE ITEM. DON'T DO THAT, STOP IT!! STOP PUTTING YOUR HARD EARNED MONEY IN PLACES THAT WILL NOT TREAT YOU AS HUMAN BEINGS!!!!!!!!!
Comments:
Posted by Starlord on 2008-03-07:
So you are a secret shopper, eh? Well, nice to meet you, I am the queen of Spain. I was a secret shopper for a restaurant chain back home, and if there was a problem it went into a report to the company, not published on the internet, if we had had the net then. If you are a secret shopper, that information belongs to the company, who pays your salary. I saw nothing in your post that was evidence of racist attitude or behavior. If I were your boss, you would not be a secret shopper for me anymore, or for anyone else, if I had anything to say about it. You have made confidential information public. That is a betrayal of trust the company put in you.
Posted by dealerdirect on 2008-03-07:
ROFLMAO, if you are a secret shopper do you get the decoder ring???
Posted by Robf on 2008-03-07:
I thinks she must be off her medication.
She seems to have difficulty picking up her credit card from counters.
She seems to have difficulty picking up her credit card from counters.
Posted by madconsumer on 2008-03-07:
all this because the sales person would not place your credit card in your hand? and this was race related?
after a re-read, i think it was you, the poster who is racist.
as a secret shopper myself, if you dare tell your story, you will lose your shoppers advantage. secret shoppers are to go shopping and be 'non confrontal', and just give facts. you broke the rules, and i do hope you are dismissed as a secret shopper, as you give the rest of us bad names.
after a re-read, i think it was you, the poster who is racist.
as a secret shopper myself, if you dare tell your story, you will lose your shoppers advantage. secret shoppers are to go shopping and be 'non confrontal', and just give facts. you broke the rules, and i do hope you are dismissed as a secret shopper, as you give the rest of us bad names.
Posted by jktshff1 on 2008-03-07:
Eileen finally lost her phone!
Posted by yoke on 2008-03-07:
First of all you were rude from the beginning. She was with another customer when you started asking her questions. You shouild have waited and when she was done with the customer ask her the questions needed.
How was this race related?
How was this race related?
Posted by spiderman2 on 2008-03-07:
I'm a secret shopper too, I don't tell my husband when I shop! I hve plenty of customers who put their credit card on the counter instead of handing it to me. I don't think that this is a racist action, I just think it is poor manners and we all know poor manners are not limited to one race.
Posted by Hugh_Jorgen on 2008-03-07:
From the only posts Tomiko has ever made here it is quite apparent that this person is someone that sees racism everywhere they look, whether it exists or not.
Posted by jktshff1 on 2008-03-07:
Racism exists in all colors.
Posted by Principissa on 2008-03-07:
The girl was racist because she didn't drop everything she was doing to go out of her way to help you and the other girl is racist because she wouldn't put your credit card in your hand. This isn't racism. Where they screaming racial epithets and telling you that they won't serve you because you are black? NO. You went up to someone who was busy helping someone else and instead of waiting your turn you immediately ask that she stop what she's doing to help you. You were demanding and rude. You are not going to get stellar service when you walk up to someone like you're queen of the world and expect us little peons to bend over backwards to help you.
Posted by yoke on 2008-03-07:
There was racism, but not on the part of GAP. There was only one racist there that day.
Posted by DebtorBasher on 2008-03-07:
You feel that not placing your credit card in your hand is racism? LOL...many times, I've had cashiers lay my card on the counter and many times they were black...so, do I have a discrimmination suit that I can file against them...I've also had the same thing done to me by a Korean and Indian person...wow, I can make alot of money from this!
Have you NEVER had a black cashier lay your credit card down on the counter? Yes? No?
If you're a secret shopper (which I'm doubting by your comments)...your responsibility is to report your experience to who gives you these assignments. You wrote this as if you were a customer of not only the location above, but also the Men's BR. My question is, how many times have you been assigned to this location
as a secret shopper? And if you shop there on your own, why would you do so, if by your experience as a secret shopper, knows how they treat their black customers? It has been my understanding that the stores themself are the ones that hire the secret shoppers, so they will have some feedback on how the customers are treated. For a secret shopper to go online and post "OPINIONS" like this, I am sure are against their rules, and to tell people to "boycott" their stores, that's just wrong. That's NOT for the secret shoppers to decide, it's to be reported in the proper way, the way you agreed when you signed up with them so they can correct any actions from the business' as needed.
Kinda makes you wonder (and this isn't directed at the poster, but just a comment in general) what happens if a racist person...black, white or whoever...becomes a secret shopper, and how valid are their claims against a business.
Have you NEVER had a black cashier lay your credit card down on the counter? Yes? No?
If you're a secret shopper (which I'm doubting by your comments)...your responsibility is to report your experience to who gives you these assignments. You wrote this as if you were a customer of not only the location above, but also the Men's BR. My question is, how many times have you been assigned to this location
as a secret shopper? And if you shop there on your own, why would you do so, if by your experience as a secret shopper, knows how they treat their black customers? It has been my understanding that the stores themself are the ones that hire the secret shoppers, so they will have some feedback on how the customers are treated. For a secret shopper to go online and post "OPINIONS" like this, I am sure are against their rules, and to tell people to "boycott" their stores, that's just wrong. That's NOT for the secret shoppers to decide, it's to be reported in the proper way, the way you agreed when you signed up with them so they can correct any actions from the business' as needed.
Kinda makes you wonder (and this isn't directed at the poster, but just a comment in general) what happens if a racist person...black, white or whoever...becomes a secret shopper, and how valid are their claims against a business.
Posted by Principissa on 2008-03-07:
DB cashiers put my card or change on the counter all the time. I have 10 working fingers, I just pick it up, take my receipt, smile and tell them to have a nice day. I'm not going to make a global issue because they didn't hand my money to me. Now I know that they are all racist, and that's why they don't hand me my change. Whooda thunk it.
Posted by cherpep2 on 2008-03-07:
Tomiko, when you confront a situation, try taking color out of the situation and take another route to resolution. Hopefully, you will be able to see that racism isn't always the problem. I truly believe that false claims of racism is what is keeping it alive today. You can actually make a difference in fighting racism by looking inside yourself.
Posted by KenPopcorn on 2008-03-07:
Based on the way your post here reads, couldn't it be possible that her reaction to you was because you are just a little bit obnoxious?
Posted by sarahnkrystal on 2008-03-07:
When I worked in retail, I tried really hard to hand people their cards and stuff in their hand, but some people (anyone I heard coughing or sneezing) got their change, card whatever put on the counter in front of them, and I would cover my hands in Purell as I told them to have a lovely day.
Posted by superbowl on 2008-03-07:
This post is so ridiculous it's not even worth commenting on.
ps) "Black people" make up about 13% - 17% of sales, they do not make up most of the consumer sales.
ps) "Black people" make up about 13% - 17% of sales, they do not make up most of the consumer sales.
Posted by lobo65 on 2008-03-07:
I am sorry, but your company called to say your race card has been declined. Is there any other form of entitlement you would like to use at this time?
Posted by MSCANTBEWRONG on 2008-03-07:
I don't see where the GAP was racist in the least. It sounds as if you went in there with a chip on your shoulder, didn't have your behind kissed and copped an attitude...sorry this one doesn't hold water!
Posted by zzrokk on 2008-03-07:
Tomiko IF the service was that bad then why did you make a purchase after all that? Knock that chip of your shoulder and get on with your life. Racism my eye!
Posted by bunnydoll on 2008-03-07:
maybe racisism is a way GOD weeds out those who really have not accepted his grace but sit in church just to occupy space while they secretly go about their closet sins,and it's not just a black&white issue,know what I mean? get it out of your system if you have any plans to be in heaven one day.wonder how long you would remain a secret shopper if the company who hired you really knew you?
Posted by GothicSmurf on 2008-03-07:
Lobo- LMAO
Posted by lunaan on 2008-03-07:
When I worked in retail, I would not hand the credit card back to the customer until after I compared their signature to the the signature on the back of the card.
Posted by A McCommon on 2008-04-02:
As an African-American who shops regularly at Banana Republic (my favorite clothing store), I do have to say it depends on the store. I live in Atlanta, and the Atlantic Station store is racist. The Vinings Jubilee store, however, has the best customer service of ANY clothing store (Banana Republic or otherwise) I have frequented. The Perimeter location has pretty good customer service, but not anything that really stands out.
So I don't think it's a company-wide issue.
So I don't think it's a company-wide issue.
Posted by okimot on 2008-04-14:
If you shop at any store that under pays it's workers and over charges it's patrons then unfortunatly you become apart of the problem. Did the Seattle Lady make a purchase from the little Gap Pig that waited on her? Our power exists in our ability to make decisions that we can live with. If you want things to change, stop buying into the present or the past and save for the future. The idiot cashier at the Gap or any Gap for that matter is not racist. They are just selfish and inconsiderate to anything but their piggy goals. Don't get excited...just cut them off. Sell your stock holdings. Pull away from any relationship with these companies. Open your own store. Tell your story. And Don't let anybody tread on you ever! Power to the People!
Posted by okimot on 2008-04-14:
If you shop at any store that under pays it's workers and over charges it's patrons then unfortunatly you become apart of the problem. Did the Seattle Lady make a purchase from the little Gap Pig that waited on her? Our power exists in our ability to make decisions that we can live with. If you want things to change, stop buying into the present or the past and save for the future. The idiot cashier at the Gap or any Gap for that matter is not racist. They are just selfish and inconsiderate to anything but their piggy goals. Don't get excited...just cut them off. Sell your stock holdings. Pull away from any relationship with these companies. Open your own store. Tell your story. And Don't let anybody tread on you ever! Power to the People! I yam a 'Tomiko' also. Racisim for me is an assumption of Judo ability...wanna trade?
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