American Airlines Complaint - Lost Luggage means lost money
ST PETERSBURG, FLORIDA -- On July 3, 2003 I flew on American Airlines from Tampa Florida to Santo Domingo, Dominican Republic. Somewhere in transit my checked luggage was lost. As required by the airline I filed a missing luggage claim that very same day. The purpose of my trip was a friend's wedding in which I was a bride's maid. We had to express order a new dress for the wedding- which regretfully didn't arrive on time. Mr. Anthony Reyes, director of bagagge services in Santo Domingo promised I would be reimbursed for my lost items, if for some odd reason my luggage failed to arrive.
My luggage never did arrive and upon my return to the USA I filed a claim with American Airlines Baggage Services. The total of the claim, including receipts for those items that cost more that $100 was of $3,700. Nearly 2 months later I receive a letter and a check for $640, 1/6th of the value of the suitcase and its content. American Airlines states that they aren't liable for more than that amount and refuse to provide any additional compensation for my loss.
I do not understand how in these days of heightened security, luggage can still be misplaced, delayed, and in my case, lost. Due to very limiting carry-on policies we, as customers, are required to entrust our unlocked luggage, containing our valuables, to the airlines and its baggage handlers. I am now forced to replace all the lost items and am not receiving much assistance from the airline to do so. I am appalled and enraged that they are wholly responsible for the loss of my luggage and I am being left to pay for their mistakes.
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