Boomerang Data Recovery Complaint - Inept Bookkeeping And Unresponsive Support
Boomerang Recovery, owned by Digital Frontiers sells their software from their website. My daughter lost files on her Mac. Boomerang was recommended. I purchased it for her on my (Bank of America), credit card, (she is a student in a student in another state) and she never received the activation number. Navigating their website we could not get a response to the problem and navigating their site is big waste of time. I told her to buy it again on her credit card and would cancel the sale on mine.( Bank of America as well.) which she did and was finally able to use it. I had my card company charge back since I never received the number to use it and I wouldn't be able to anyway. Then she received an email that her name was put on a website called" Cheats and Liars.com". I contacted Digital numerous tomes and Cheats and Liars with no response from Digital. They mixed up the transactions, card numbers and names. I finally sent copies of card statements from both of us reflecting the transactions on the 2 different cards and dates etc. All they had to do was email me, pick up the phone and it could be sorted out easily.
They are so sure ("they" includes the insidious "cheats and liars" site) in their arrogance they are right, have done harm to somebody that did nothing to defraud them. There are rules and protocol that can prevent mistakes like this. Throwing the names onto a website is not the way to resolve a problem. Even with the evidence at hand, her name is still there.
I am now considering legal action among other forms of making my complaint known.