Whirlpool - Customer Service Does NOT Exist
Major Appliance and Customer Service - Complaint
COLUMBUS, NEW JERSEY -- I have contacted Whirlpool several times due to the poor quality of their products and they cannot find reliable service in my area. Two years ago I allowed Whirlpool to send a service company due to a dryer problem and they mis-diagnosed the problem wanting hundreds to replace "good" parts.
We refused and I diagnosed the issue and bought a $20- part that fixed that problem. I just called Whirlpool again for another problem and they wanted to send the same incompetent service company, when I refused they offered companies as far as 900 miles away? And didn't care that I was dissatisfied.
We also had to replace a Whirlpool range less than 5 years old as it kelp malfunctioning.