Ashley Furniture Homestore - Cookeville, TN Complaint - Junk Furniture
COOKEVILLE, UTAH -- I have purchase furniture from the Ashley Furniture Homestore in Cookeville, TN. First, let me say that the quality of the furniture is crap. They lead you to believe that all their furniture is made in the USA. It most certainly is not. It is crap that comes from over seas. Second, they dance around the subject of "solid wood". They use the term "select hardwood and veneers". What the heck is that? I will tell you what that is.... press wood / chip board! JUNK!! My dining table has the finish wearing off and the veneer peeled up...guess what is under neath? NOT WOOD...it is some kind of paperboard. I had the tech come out (finally after begging) and he took it back to the shop with him and said they would order me a new one. BIG LIE!!!
They did a piss poor job at trying to repair the table and returned it back to me. They said that was all they could do. Third, the customer service I received was a game of phone tag and run around. Does anyone at that store know what the heck is going on? That was the worst customer service I have ever received. The manager is skilled at lying as well. She assured me that my problem would be taken care of. It has been 9 months now since my purchase and I still have this piece of crap Ashley Furniture in my home. I am embarrassed to have company over. Please never buy any Ashley Furniture. It is junk.
The prices are low because you will have to replace it in no time at all. I am sure the owner of that store knows the quality of his product is crap and does nothing to help his customers when the junk falls apart. Please do your homework on this store before you commit your money to them.....Their policy is "ALL SALES ARE FINAL!!" How is that possible when they sell poor quality furniture? I have learned my lesson and I urge others to never shop at ASHLEY FURNITURE HOMESTORE in COOKEVILLE, TN!!!
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