Dunkin Donuts Informative - Specials are often a bait and switch with no English spoken as part of the switch scam

Review by bertbt on 2008-03-07
BOSTON, MASSACHUSETTS -- 99 cent latte sale was over but I was quoted this price when I asked the sales clerk, asked 3 times assured me the price was 99 cents. The manager was right in earshot then they tried to switch the price to 3 bucks. Wasted 10 minutes of my time (my whole work break) and embarrassed me as if I couldn't afford it. All under the guise of not understanding English. Right outside of Fanuel Hall in Boston, Massachusetts.

Why can other nationwide coffee stores hire people who speak fluent English ?
Comments:14 Replies - Latest reply on 2008-06-10
Posted by sunshine619 on 2008-03-07:
Where exactly is the "switch"? It sounds like a miscommunication or a case of "bait and raise the price on the same product." They didn't bait you with a .99 latte and switch you to a $3 iced tea because they were out of lattes.
Posted by Anonymous on 2008-03-07:
"99 cent latte sale was over"

You knew this, but still tried to get it for 99 cents?
Posted by Principissa on 2008-03-07:
I agree with cherpep. If you knew the sale was over why would you still expect to get it for 99 cents. Seems to me like you wasted your own time.
Posted by jktshff1 on 2008-03-07:
along with embarrassing yourself.
Posted by jktshff1 on 2008-03-07:
hey JayD, where ya been?
Posted by B. on 2008-03-07:
They can't hire people who speak fluent English because those people don't want to work there. If it wasn't for these people, places like that would not be in operation.
Posted by Principissa on 2008-03-07:
I know plenty of people who would work at a Dunkin Donuts. If it is a job that helps pay the bills and put food on the table those without jobs really can't be too choosy nowadays.
Posted by Anonymous on 2008-03-07:
I'd work at Dunkin Donuts. But, I'd probably drink my wages - LOVE THAT COFFEE!!
Posted by MRM on 2008-03-07:
While was a young lad I was contemplating of working at Dunkin Donuts eating all the Jelly donuts!
Posted by Suusan B. on 2008-03-07:
"Bait & switch?" "Switch scam?" I don't think so - - you admit you knew the 99 cente latte sale was over and claim you were still quoted that price but when you were charged the regular price you blamed it on language barriers on the part of Dunkin Donut employees. Nice try but you embarrassed yourself.
Posted by Starlord on 2008-03-07:
Too many people today throw the term 'bait and switch' around and have absolutely no concept of the meaning of the words or how a real bait and switch works. When Ford first came out with the Pinto, a friend of mine saw an ad for a Ford dealer who was advertising a Pinto for $2,000. when my friend arrived at the dealership, they 'didn't have the Pinto for that price, as it had been sold.' They offered him another Pinto for over three thousand, as it had all the stuff that the advertised Pinto didn't have. Long story short, they never did have the stripped-down Pinto on the lot, ever, they just upsold everyone to the fully loaded Pinto. Now THAT is a 'Bait and Switch.' Another overused term is 'racist.' Someone doesn't like an answer they get at a store, well, it is obviously because the staff is racist against you, whatever you happen to be. I will continue to reveal the racist and bait and switch complaints for what they are, labels for: "Not getting what I want when I want it."
Posted by ejack053824 on 2008-03-07:
Just another person trying to get something for practically nothing.
Posted by TLC29 on 2008-03-10:
all our Dunkin Donuts are owned by indians and they only have their family working there. the only English they speak is the menu and money. anything else you ask them is very difficult since they don't understand. and their idea of customer service isn't what I'm used to.
Posted by LauraLee on 2008-06-10:
I work at Dunkin Donuts,I attend a university, my dad is an owner.its NOT all non-speaking English people working there. Maybe around your area, but around here, its educated people too

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