Whirlpool - Class Action Lawsuit/Free Part for Your Flame Lock
Flame Lock Hot Water Heater - Complaint
OKLAHOMA CITY, OKLAHOMA -- We too, have the Flamelock hot water heater made by Whirlpool. We found that if you call American Water Heater Company and give them your tank number, if it is the one that is faulty, they will send the new part out for free. We called one day and the next day, Dahl Express delivered our part. My husband put the part in but had trouble. He called the assistance number included in the box and was walked through the process without hassle. Our hot water tank would not stay warm and the flame kept blowing out.
There is a class action settlement going on and now American Water Heater Co is trying to accommodate as much as possible to rectify the situation. Hope this helps you.