Video Only Complaint - Surreal TV Buying Experience

Complaint

Review by Nan M. on 2008-03-07

SAN MATEO, CALIFORNIA -- I too had the experience of purchasing a wide screen TV at Video Only (San Mateo, CA) and waiting and waiting for "the truck" to deliver its shipment of Sony Bravias to the store. Told when we purchased the TV on a Sunday that the shipment would be in store in a couple of days and they'd call us. Well, at the end of the week, I called the store only to be told their Sony shipment was delayed because Sony sold so many TV's during Xmas blah blah blah, and it should be in next week. Another week goes by, no TV, another lame excuse (trucks are being cautious because of bad weather). After 3 weeks, we went into the store and demanded our money back. They had the nerve to ask us to wait a couple more days, because "the truck should be here Tuesday". We refused, they credited back our credit card (informing us it would take 15 days to appear on our card, which it did). We went down the street to Telecenter and bought the exact Sony TV we wanted and had it delivered the next day.

I would love to know what kind of game Video Only is playing with its customers. I feel like I was played for a fool and I don't understand what was going on. I am not the only person this happened to at this branch either -- the other person also had bought a Sony and the mythical delivery truck never appeared. Something fishy is going on in this store.